use general role descriptions:- I/me - Fellow PhD student(s)- He/she/my supervisor- Postgraduate Administrator- Postgraduate Director- Postgraduate Tutor- Faculty Senior Tutor- Counsellor- Doctor- Union Advice Centre staff...etc.
use general place descriptions:- my Faculty- my Department- my Campus...etc.
Make sure the presentation of your story is fully comprehensive. Write in full sentences to tell a story which engages your reader (no bullet points). Imagine you describe your story to a very close friend or family member.
In case you are comfortable for us to ask you any clarifying questions, please also share your email address.