Edgar launched in Summer 2014, and we already have thousands of happy, paying, fabulous customers. We’re also growing by about ~20% month over month, which means lots of users - and lots of support! Fortunately, you’re an empathetic and articulate communicator with an outlook so positive it’s almost creepy. You love people? We love you.
** Please note that we are accepting applications for this role through the end of January 2017. If we think you are a fit for the role, we'll be in touch by the second week of February.
We’re into CS that’s smart, proactive, and actually helpful, so don’t expect to spend day after day getting smacked in the face with complaints and sending the same soul-sucking form responses to people. (That’s SO not your style.) You’re a translator who speaks 1000 dialects of Customer-ese, so when somebody has a problem, you know how to suss out the issue at its heart and put their pain point in your crosshairs. You’ve got a mind of your own, and you’re looking for a job that’ll let you use it, and make serious contributions outside of just answering emails. (Even though you’re a total pro at it.)
And you know, you’re a just-plain-swell human being. (It’s okay for you to admit that!) Customer service takes smarts AND a sparkling personality, and yours sparkles like a diamond fresh out of the dishwasher. You love being part of an awesome team, but you’re also good at the whole self-management thing - you’re in charge of a lot of your own workflow, so you’ve gotta be able to focus and prioritize without anyone creepily staring at you over the wall of a cubicle.
We’re a small team of 25-ish people, all working remotely across the US and Canada. We do a lot of collaborating and meme-swapping on Slack, along with virtual team meetings and futuristic video calls. We also do a twice-annual meetup week where we work together on cool projects all day and rock the karaoke mic all night.
We’re proudly bootstrapped and profitable, which means we get to turn down VC money a lot and keep doing things the way we like. We’re pretty serious about building and maintaining an awesome, positive company culture, so, you know, no jerks. Customer service-wise, we faithfully subscribe to the Help Scout philosophy of awesome support. (And the Help Scout newsletter. And we also USE Help Scout. We might have a slight crush.)
Our CS people aren’t just a bunch of interchangeable question-answerers - they’re massively important to our overall success, so we’re not just dropping you on the front lines and scampering off. You’ll work hands-on with our dev team, communicating the user feedback that will inform upgrades and improvements to our service. (We’re total geeks about nailing the customer experience, so when you talk, we’re listening with open ear holes.) We also use lots of fancy schmancy tools like Help Scout, Intercom, Stripe, and SnapEngage for keeping track of customers and learning about their behavior, so you’ll be armed to the teeth with basically every techno resource you could possibly want. (Don’t worry - we can show you how to use ‘em.)
We know we’re ridiculously lucky to have this crack squad of ambitious, kind, independent little nerds, and we want to keep that going by bringing in even more people who love geeking out about what they do and doing work they’ll be super proud of. (And on that note, we’re an equal-opportunity employer genuinely committed to building a diverse team, and to fostering the type of inclusive environment in which diversity thrives.)