client satisfaction survey

I’m always looking for ways to innovate - to improve on what I do and the experience my clients have with me as their lawyer. Client satisfaction is my goal. Please help me build a better practice by taking this short survey. It’s only 11 questions. And it's anonymous if you want it to be.
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    understanding of your goals and priorities
    promptness in returning phone calls and emails
    attention to your matter
    keeping you informed about the status of your matter
    total fees charged for your matter
    quality of work
    explanation of your legal options and strategies
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    outcome of matter
    hourly rate charged
    keeping you informed
    promptness in returning phone calls/emails
    online access to your file
    online access to you billing records
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