client satisfaction survey
I’m always looking for ways to innovate - to improve on what I do and the experience my clients have with me as their lawyer. Client satisfaction is my goal. Please help me build a better practice by taking this short survey. It’s only 11 questions. And it's anonymous if you want it to be.
Your responses will be anonymous unless you type your name here.
Your answer
How did you hear about me?
Overall, how satisfied are you with my representation?
very unsatisfied
very satisfied
Specifically, how satisfied are you with my:
very unsatisfied
somewhat satisfied
satisfied
very satisfied
understanding of your goals and priorities
promptness in returning phone calls and emails
attention to your matter
keeping you informed about the status of your matter
total fees charged for your matter
quality of work
explanation of your legal options and strategies
Would you recommend me to others who may need a lawyer?
If you would not recommend me to others, please tell me why.
Your answer
What do you think is my greatest strength?
Your answer
What do you think is my greatest weekness?
Your answer
Please rank the following in order of what is most important to you. One is the most important. Six is the least important.
1
2
3
4
5
6
outcome of matter
hourly rate charged
keeping you informed
promptness in returning phone calls/emails
online access to your file
online access to you billing records
What other comments, concerns, or suggestions do you have for improving my representation of clients like you?
Your answer
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