ABMS Aviation Customer Satisfaction Survey
The Antigua and Barbuda Meteorological Service (ABMS) is now operating a quality management system to raise and sustain the highest possible quality aviation weather products and services for Antigua and Barbuda, Montserrat, St. Kitts & Nevis, Anguilla and the British Virgin Islands.

This survey is strictly for those who use the ABMS aviation weather products - METARS, SPECIS, TRENDS, TAFS, aerodrome warnings, weather briefings/consultations/folders etc. The purpose of the survey is gauge customer satisfaction with the aim to exceed their expectations. Please spare us 10 to 15 minutes of your precious time to answer the below questions. Send questions to metoffice@antigua.gov.ag
Demographics
1. Gender? *
Which of the following age groups do you fall into? *
Customer Information
1. Please indicate your sector/occupation. *
Products and Services
2. Which products and or services do you use? *
Required
3. How often do you use the products and services selected in question 2? *
Required
Perceptions
4. How would you rate the professionalism of the ABMS personnel? *
5. How would you rate the responsiveness of the ABMS personnel? *
6. How would you rate the overall accuracy of the products and services? *
7. How would you rate the overall timeliness of the ABMS products and services? *
8. How would you rate the accessibility of the ABMS products and services? *
9. Does the ABMS products and services contribute to enhancing the economic viability of your operations? *
10. Does the ABMS products and services contribute to enhancing the safety of your operations? *
11. Does the products and services meet the needs of your organisation? *
12. What impact do you believe the ABMS products and services are having on your operations? *
13. What is your level of overall satisfaction with the ABMS products and services? *
14. What could be done to make you feel more satisfied with the aviation weather products from the ABMS? *
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