The Snuggit Company - Return/Exchange Portal

Disclaimer: All information submitted through this form is confidential and your privacy is protected. Details provided will be used solely for the purpose of processing returns and exchanges, and will not be shared or used for any other reason.

Thank you for reaching out to us. Please note that all requests should be made within 10 days of the item's delivery date. Please check your delivery date if your order is eligible.

After filling out this form, wait for an email confirmation. Make sure to submit ALL required details.

Note: Your choice is final and irreversible. If you chose an exchange, you can't switch to a return later in the process.

Before proceeding, we highly recommend checking out our how-to videos on achieving the perfect fit. 9 times out 10, a slight adjustment can be made to the way that you’re wearing your Snuggit or getting your dog into it that can make a big difference in the way it is fitting you.  

Check it out on our YouTube channel.

The following products are NOT eligible for exchange/return:

  • Snuggle Sacs

  • Personalized Items (Embroidered Items)

  • Custom Items

  • Sale Items / Fabulously Flawed / Black Friday Sale

Email *
Name *
Include your first name and last name.
Order Number *
Your Order Number is in your receipt. 
Example: 6492
Return or Exchange Request *
We provide shipping labels for US and Canada but only for first-time exchange requests.
For return requests, customers will shoulder the shipping fee.
For exchange requests submitted after the 10-day period, the customer will shoulder the cost of the return label.
Note: Your choice is final and irreversible. 
If you chose an exchange, you can't switch to a return later in the process.
Please specify which Snuggit you're exchanging/returning. You can find the information in your receipt. *
SNUGGLE SACS cannot be returned or exchanged.
FOR SECOND SNUGGIT (If you have more than one item. Otherwise, leave blank.)

Please specify which Snuggit you're exchanging/returning. You can find the information in your receipt.
SNUGGLE SACS cannot be returned or exchanged.
Reason for Return/Exchange *
Required
Did you confirm your sizing? If not, put in your sizing (Height, Shirt Size, Dog Weight) *
Make sure to submit your sizing information if you haven't sent it during order confirmation.
Send an email with your ORDER NUMBER as the subject to bronwen@thesnuggit.com. 
 *
FOR EXCHANGES: Attach a photo you wearing the product that you want to exchange if you need help with sizing.

Please note the product must be in:
  • original condition
  • unmarked
  • unwashed
  • odor-free
  • fragrance-free
  • fur-free
  • all tags attached
  • Snuggit is in resalable condition

Make sure there is no pet hair on the inside or outside of your SNUGGIT or it will incur a cleaning fee. 
Required
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This form was created inside of The Snuggit Company.