Terms and Conditions
For regular weekly or fortnightly services between you, “the customer” and us, Customer X Ltd. .
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We’re delighted to have you onboard as a customer and we want to keep you delighted so we’re letting you know about how we work and what to do if things go wrong.  This agreement has details on how we will swiftly turn around any complaints with a consistent and fair process.  Because accidents can and do happen, we also point out the maximum we would ever pay for loss or damage to any of your stuff and we recommend you have in place your own insurance to cover accidents.
1.Regular domestic cleaning services
1.1: By paying a £1 admin fee and confirming all details and/or allowing the cleaner to enter their property, all customers agree with Customer X Ltd Terms and Conditions. The Terms and Conditions will be emailed to the customer before the initial service and can be checked at any time on our website http://cheapclean.co.uk

1.2: Every domestic cleaning service operates under a minimum time, to be agreed in the contract and any change in this time period must be notified at least 48 hours in advance. (Example; if you need to reduce working time from 3 hours to 2 hours, Customer X Ltd must be notified 48 hours in advance of the visit; otherwise the customer will have to pay the full amount for 3 working hours.)

1.3: The customer agrees to provide a list of tasks required and all detergents, supplies and equipment required by the cleaner, unless otherwise agreed with the cleaning company. All equipment and supplies should be in safe working order.

1.4: If the customer requires the cleaning company to provide cleaning supplies and equipment on their behalf, the customer understands that an appropriate charge will be applied.

1.5: Customer X Ltd is NOT responsible for any alarm triggered during a cleaning services visit. The customer MUST provide the cleaning company with full instructions for disabling and/or resetting any alarm systems on the premises.

1.6: Customer agrees to inform the cleaning company when providing the cleaner with keys for their property.

1.7: For all regular cleaning service we do not require a minimum term contract; we require at least one weeks’ notice to cancel the service. If the customer cancels the job with less than a weeks’ notice there will be issued one extra payment as penalty to cover time needed to re-assign the cleaner.

1.8: Should a meeting with the cleaner be required by the customer £10 payment should be paid to cover travel and time expenses.

1.9: The price quoted to the customer over the telephone or in email ONLY includes cleaning costs.

2. Complaints

2.1: Reports of poor service, breakage, damage, or theft MUST be reported by the customer to the cleaning company within 24 hours of the visit. Reports received after this time frame will not entitle the customer to any refund or replacement service.

2.1.1: Customer X Ltd will respond to any complaints reports within two working days after receipt of the report.

2.1.2: Complaints may be made verbally via telephone or in writing via email or letter, but either must be received within 24 hours of the service. The operator within the cleaning company with whom you speak when reporting the complaint will send you a summary of the conversation via email; until you reply to this email, the complaint cannot be processed.

2.2: Before commencement of services, the customer agrees to secure or remove any fragile, breakable or high value items.

2.3: Replacement of keys/locksmith fees will apply only if the key has been lost by one of the Customer X Ltd operatives. Customer X Ltd’s liability shall not exceed a maximum of £30 per customer for these costs.

2.4: In the case of negligent damage/breakages caused solely and exclusively, the cleaning company will pay for repair of the item or, if repair is not possible, credit the customer with its current cash value up to the value of an individual domestic cleaning session in full and final settlement subject to clause 2.5, below.

2.5: In no event, other than gross negligence or willful misconduct, shall Customer X Ltd be liable for repair, loss or damage or breakage in excess of £50.  

2.6 A condition precedent for any repair or replacement of items is for payment for the cleaning services to have been received in cleared funds.

3. Insurance

3.1.1: Customer X Ltd holds Public Liability insurance. The limit of  cover is no less than £1,000,000 each and every claim and in the annual aggregate.

3.1.2: The customer understands they must have adequate insurance in place for their possessions with an “all risks” contents insurance policy specifying fragile and high value items.

4. Customer Satisfaction

4.1: The customer understands they are not entitled to any refunds.  We shall agree service levels and standards in advance so customer expectations are managed.

4.2: If the contracted Operative from the cleaning company fails to complete the job to the written, agreed service levels and standards by email, the customer may be entitled to a re-clean of the particular unsatisfactory area/task to meet the service level agreement.  


5.1: Customer X Ltd is NOT liable for:

5.1.1: Completing jobs not listed on the customer task list.

5.1.2: Completing jobs where sufficient cleaning products/equipment were not supplied to do so.

5.1.3: Any third parties or their actions who enter or are present at customer premises during a cleaning visit.

5.1.4: Any wear and tear, stain, discoloration or damage to fabric that becomes more notable once dirt is removed.

5.1.5: Removal of old/permanent stains that are not affected by standard cleaning methods on fabrics or carpets.

5.1.6: Any tarnish, varnish, damage, scratches, clouding or chemical stains due to provision of inappropriate or malfunctioning cleaning products or equipment.

5.1.7: Removal of any stains, spillage or damage that cannot be completely removed by the cleaning products/equipment provided by the customer or standard carpet cleaning measures.

5.1.8: If the customer requires items to be cleaned which require specialist products/supplies/skills, Customer X Ltd reserves the right to decline such specialist requirements.  Customer X will always seek to meet your needs.


6.1: The customer may cancel or change the time of a cleaning service by giving at least 48 hours notice over the phone or by email. To confirm the cancellation or change our operator will email/sms or give the customer a code confirming the change. If the customer does not have or receive the code, the original service will be charged as completed and the customer will have to pay for it.

6.2: In cases where the customer cancels with less than 48 hours notice or access to the property by the cleaning Operative is denied, the customer is obliged to pay the full amount of the missed service  in the case of exceptional circumstances (which is entirely for Customer X to decide) this fee may be partially waived with a charge of £10 substituted for the cancellation to cover the booking and “benching” costs.

6.3: All keys provided must be able to open the premises without special knowledge, skill or ability.

6.4: The customer may terminate a regular cleaning service by no less than 48 hours notice, in writing.

6.5: For regular service if the customer prefers to directly contract (“poach”) an Operative introduced in the last 12 months by Customer X Ltd, the customer agrees to pay to the Customer X Ltd a finder fee of £500.

6.5.1: Customer X Ltd prides itself on the skills development, training and other benefits we provide to our team of contract Operatives.  Customers value dealing with a well run business where service levels are clearly understood and achieved. To enable our business to run effectively, the customer understands and agrees a “poached” referral of an Operative, at any time before, or for twelve months after termination, by the customer to themselves or any other third party, incurs a finders fee in favour of Customer X Ltd for no less than £500 from the customer.

6.5.2: Customer X Ltd offer one hour free of charge service for every time you recommend us to a new client upon completion of the third service to them.


8.1: Payments to Customer X Ltd;

8.1.1: Customer X Ltd fees are charged via bank transfer or direct debit on a fixed agreed day of each calendar month.

8.1.2: If Customer X Ltd is unable to collect payment when, we reserve the right to charge
(a) an admin fee of £30.00 for any amounts uncollected
(b) interest calculated daily at rate of 12% above the base rate of Metro Bank plc.
       (c) all reasonable costs of debt recovery, including, but not limited to: administration costs, court fees and expenses, legal costs and enforcement costs.

8.1.3: The customer has the right to cancel any direct debit instructions at any time but to avoid charges being added we require one calendar months notice in writing to cancel instructions.  Any monies which are not stopped in time will be refunded promptly.

8.2: Our company maintains a credit limit of £50 outstanding balance and terms are stated on each invoice for corporate customers, agencies and any type of business registered entities. No bookings for service will be accepted where company liabilities have reached, or exceeded the aforementioned limit.

These terms and conditions shall be governed by the laws of England and Wales and by agreeing to be bound by them, the customer agrees to submit to their exclusive jurisdiction.  Customer X Ltd reserves the right to make changes to any part of these Terms and Conditions without giving any prior notice beyond informing all existing customers if any of the above clauses are changed.

EVERY customer signs and agrees to these Terms and Conditions by providing  CUSTOMER X LTD as a cleaning company, a full name, address, postcode, email, phone number, bank account and sort code or card details. *
A copy of your responses will be emailed to the address you provided.
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