1.1: By paying a £1 admin fee and confirming all details and/or allowing the cleaner to enter their property, all customers agree with Customer X Ltd Terms and Conditions. The Terms and Conditions will be emailed to the customer before the initial service and can be checked at any time on our website http://cheapclean.co.uk
1.2: Every domestic cleaning service operates under a minimum time, to be agreed in the contract and any change in this time period must be notified at least 48 hours in advance. (Example; if you need to reduce working time from 3 hours to 2 hours, Customer X Ltd must be notified 48 hours in advance of the visit; otherwise the customer will have to pay the full amount for 3 working hours.)
1.3: The customer agrees to provide a list of tasks required and all detergents, supplies and equipment required by the cleaner, unless otherwise agreed with the cleaning company. All equipment and supplies should be in safe working order.
1.4: If the customer requires the cleaning company to provide cleaning supplies and equipment on their behalf, the customer understands that an appropriate charge will be applied.
1.5: Customer X Ltd is NOT responsible for any alarm triggered during a cleaning services visit. The customer MUST provide the cleaning company with full instructions for disabling and/or resetting any alarm systems on the premises.
1.6: Customer agrees to inform the cleaning company when providing the cleaner with keys for their property.
1.7: For all regular cleaning service we do not require a minimum term contract; we require at least one weeks’ notice to cancel the service. If the customer cancels the job with less than a weeks’ notice there will be issued one extra payment as penalty to cover time needed to re-assign the cleaner.
1.8: Should a meeting with the cleaner be required by the customer £10 payment should be paid to cover travel and time expenses.
1.9: The price quoted to the customer over the telephone or in email ONLY includes cleaning costs.