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Guest Satisfaction Survey
We Value Your Feedback
Thank you for staying with us! We value your opinions on what we're doing well, and what we could improve .
Please take a moment to complete the Guest Satisfaction Survey below .
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Overall Information
First Name :
*
Your answer
Last Name :
*
Your answer
Age :
Your answer
Company name :
Your answer
Address :
Your answer
City :
Your answer
Country :
Your answer
Zip code :
Your answer
Phone number :
*
Your answer
Email :
*
Your answer
Whate method of contact do you prefer ?
*
Choose
Phone
Email
Room number :
Your answer
Date(s) of stay/Arrival date :
MM
/
DD
/
YYYY
PEI Club Number :
Your answer
Were you here for :
Choose
Leisure
Business
Event
Personal Visite
Other
How did you hear about us ?
Choose
Family
Friends
Colleagues
Travel Agency
Website
Social Media
Other
How did you make your room reservation ?
Choose
Travel Agency
Online System
Company
Walk-in
Direct Contact
How would you rate our hotel ?
Choose
Excellent
Good
Average
Fair
Poor
Please Rate the Following Features :
Front Desk Services
Excellent
Good
Average
Fair
Poor
No Comment
Check-in/out efficiency
Reservation handling
Bell staff efficiency
Lobby and reception area condition
Responsiveness to your needs
Staff appearance
Knowledge about hotel and local area
Excellent
Good
Average
Fair
Poor
No Comment
Check-in/out efficiency
Reservation handling
Bell staff efficiency
Lobby and reception area condition
Responsiveness to your needs
Staff appearance
Knowledge about hotel and local area
Housekeeping Services
Excelent
Good
Average
Fair
Poor
No Comment
Cleanliness of room upon first entrance
Cleanliness and services during your stay
Cleanliness of bathroom
Guest supplies and amenities
Housekeeping staff courtesy and efficiency
Laundry efficiency
Excelent
Good
Average
Fair
Poor
No Comment
Cleanliness of room upon first entrance
Cleanliness and services during your stay
Cleanliness of bathroom
Guest supplies and amenities
Housekeeping staff courtesy and efficiency
Laundry efficiency
Room Accommodations
Excellent
Good
Average
Fair
Poor
No Comment
General condition/quality of room
Room temperature control
In-room amenities
Comfort of mattress and pillows
Decoration
Internet service
Lighting efficiency
Feeling of safety and security
Excellent
Good
Average
Fair
Poor
No Comment
General condition/quality of room
Room temperature control
In-room amenities
Comfort of mattress and pillows
Decoration
Internet service
Lighting efficiency
Feeling of safety and security
Additional Comments :
Your answer
Dining
Excellent
Good
Average
Fair
Poor
No Comment
Quality of food and beverages
Quality of services
Quality of ambience and environment
Variety of choices
Overall value for price
Excellent
Good
Average
Fair
Poor
No Comment
Quality of food and beverages
Quality of services
Quality of ambience and environment
Variety of choices
Overall value for price
Room Service
Excellent
Good
Average
Fair
Poor
No Comment
Quality of food and beverages
Food temperture
Quality of services
Variety of choices
Overall value for price
Excellent
Good
Average
Fair
Poor
No Comment
Quality of food and beverages
Food temperture
Quality of services
Variety of choices
Overall value for price
Additional Comments :
Your answer
Fitness Facilities
Excellent
Good
Average
Fair
Poor
No Comment
Selection of fitness equipment
Condition of fitness equipment
Fitness center working hours
Excellent
Good
Average
Fair
Poor
No Comment
Selection of fitness equipment
Condition of fitness equipment
Fitness center working hours
Transportation
Excellent
Good
Average
Fair
Poor
No Comment
Taxi condition
Taxi driver appearance
Taxi driver courtesy and efficiency
Excellent
Good
Average
Fair
Poor
No Comment
Taxi condition
Taxi driver appearance
Taxi driver courtesy and efficiency
Shopping Center
Excellent
Good
Average
Fair
Poor
No Comment
Diversity of shops
Shops working hours
Excellent
Good
Average
Fair
Poor
No Comment
Diversity of shops
Shops working hours
Additional comments :
Your answer
Overall Experience
Do prices you paid reflect the values of accommodation and services provided ?
Choose
Excellent
Good
Average
Fair
Poor
Did you report any problems during your stay ?
Yes
No
If so, were they resolved to your satisfaction ?
Yes
No
Have you stayed with us before ?
Yes
No
Would you stay with us again ?
Yes
No
Would you recommend us to family and friends ?
Yes
No
May we add you to our email newsletter for monthly offers and specials ?
Yes
No
Did you know this hotel is affiliated with Parsian International Hotels Chain ?
Yes
No
Did any employee(s) enhance your satisfaction ?
Yes
No
If yes, please name :
Your answer
Suggestions to keep improving our hotel :
Your answer
Additional Comments :
Your answer
May we contact your friends ?
May we contact any friends or associates regarding any upcoming specials and offers ?
Yes
No
First Name :
Your answer
Last Name :
Your answer
Telephone :
Your answer
Email :
Your answer
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