Application Follow-Up
Earn money as a Customer Service Professional (CSP), providing customer support as a Independent Contractor (IC). This opportunity is perfect for anyone looking to work from home, is seeking flexible hours, and is willing to provide customer support for a well-known, reputable business. 

As an Customer Service Professional (CSP) you’re your own boss and self-employed:

  • Have the freedom to choose what client you provide support services
  • Set your own schedule
  • Work remotely/from your home office

CSP’s remotely handle inbound/outbound customer service calls, chats and/or emails. During which they assess the customer’s needs and creatively solve problems providing sound solutions.

ICA Requirements:

  • Minimum 1 year customer support experience
  • Computer skills. CSPs must have the ability to:
    • navigate multiple systems, programs & windows
    • simultaneously document call notes & customer interactions
  • Strong customer service and written skills
  • Patience & empathy
  • Fluent in spoken and written English

Earning Potential:

Pay structures varies per client, based on productive time spent assisting customers while on the phone and may offer performance-based pay and/or other incentives. Actual earnings vary depending on client opportunity chosen and support required.  Hourly equivalent earnings may range from $9-$16.

Customer Service Professionals are self-employed 1099 Independent Contractors.  IC are responsible for paying their own taxes and expenses. 


ICs choose their own schedule by self-scheduling 30-minute intervals of time, during which they commit to handle call/chat volume & provide customer support.

Computer Requirements:

Please review the NVA Virtual Solutions basic technology requirements by clicking here

  • Some clients may require additional security measures, technology & equipment beyond basic requirements
  • A PC is required. Macs or Chromebooks are not currently supported

How To Become An CSP:

  • NVA Virtual Solutions is currently NOT accepting applications in the following states: CA, WI, OR, MD, MA, NY, CT
  • Complete the application process, including:
    • Complete an application
    • Sign an Independent Contractor Agreement and other documents
    • Create Agent account on Arise Platform
    • Select a client
    • Pass a background check
      • The background check requires a $30, processing fee  paid to Arise as part of enrollment in a certification course.
      • View background requirements here
  • Complete the chosen client specific certification, by completing all requirements in a timely fashion
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