Defective Return Request - 48 Hours Within Receipt
All sales are final. Due to personal and hygienic nature, we are unable to accept returns for opened and or operated adult novelties or sexual devices.

In the event that you receive a defective product, we will credit your account or you can place a new web order.
We do not want the item returned unless further communicated from our returns department. It is at the discretion of Williams Trading Co. to request proof via digital photo of damaged or defective item.

Once investigated and justified, we will correspond. If the item warrants being returned you must return it via UPS or USPS. Your return must be in a box with a printed copy of this form so that we may identify when it reaches our warehouse.

This policy is for unused defective items only. We do not accept items ordered incorrectly or that have been utilized due to the nature of such products.

A manufacturer’s warranty offers more extensive product warranties when you register with them and are included with many products. Products that are defective after the 30-day return period, and within the manufacturer’s warranty period, should be sent directly to the manufacturer with a copy of your receipt enclosed.

See manufacturer’s warranty list for further instructions.

WE WILL GIVE YOUR REQUEST IMMEDIATE ATTENTION AND EXPEDITE AS TIMELY AS POSSIBLE, IF YOU HAVE ANY QUESTIONS PLEASE ADDRESS THEM TO:

Williams Trading Co, Inc.
9250 Commerce Highway
Pennsauken, NJ 08110
1-800-423-8587
returns@williams-trading.com

Return Email *
Please include customers full complaint here or copy and paste their Email here.
Your answer
New Order #
If you placed a new order please tell us here
Your answer
Original Web Order # *
Defective item must coincide with order #
Your answer
Email Address *
Your answer
Account Name *
Your answer
Defective Item # *
Product that is malfunctioned or defective
Your answer
How many items are Defective
Your answer
Return Authorization # *
When purchased through Amazon or Ebay include the return identifier # here
Your answer
Account # *
Your answer
Reason "Defective only Return" *
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