Electronic Resources Problem Report Form
Please use this form to report a problem accessing an ejournal, ebook, or database.
If instead you are having a problem logging into the Brown network or off-campus access service, please contact the CIS Help Desk:
or 863-HELP (863-4357). Thank you.
Were you On or Off-Campus when you experienced a problem?
If OFF-campus, what method were you using to authenticate as a Brown user?
SSL-VPN client (F5 BIG-IP Edge)
Brief problem description (check whichever applies)
Journal does not allow me to connect to full text
Asks for username/password
Asks for payment or fee
No response or error message received when link is clicked
What resource were you trying to access? If a journal article, from what database or list? Please provide a specific citation so that we can pinpoint the problem directly.
Additional space to describe your problem. Please paste in any error message you received.
Your Email Address
Your Phone Number
Never submit passwords through Google Forms.
This form was created inside of Brown University.