Maintenance Request Form

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At Allied Outdoor Solutions, we take pride in offering an industry-leading array of maintenance services designed to enhance the beauty and extend the life of your Carvestone surface. We know you chose Carvestone for its beauty; but it’s equally resilient, uniquely capable of repair and restoration. We hope you take advantage of everything we have to offer after installation: regular cleaning, cosmetic touch-ups, semi-annual reseals, and occasional repairs. Please consult our helpful “Maintaining Your Carvestone” for information on DIY care, and let us take care of the rest!

Client Name *

Please provide your name (last, first) as it would have appeared on your original contract with Allied Outdoor Solutions

Project Street Address *

Please provide the address where maintenance work is to be completed (provide street number and name).

Project City *

Please provide the city where maintenance work is to be completed.

Project Zip Code *

Please provide the zip code where maintenance work is to be completed.

Phone number *

Please provide at least one phone number where you will be available if questions arise during the maintenance work.

Email Address *

This is our primary method of contact, so please provide an email address you check frequently.

In which region is your maintenance project located? *

Your answer helps us deliver the request efficiently to the proper Allied representative.

Houston, Beaumont, and Surrounding Areas

Austin, San Antonio, and Surrounding Areas

Dallas, Fort Worth and Surrounding Areas

Phoenix, Mesa and Surrounding Areas

Were you or a partner the property owners at the time of Carvestone installation? *

Please select one of the below. We make assessments and repairs regardless of your answer, but our warranty is non-transferable and therefore will not apply to subsequent property owners.

Yes.

No. We purchased the property after installation.

Allied Outdoor Solutions did not install the surface.

In what year was your Carvestone project originally installed? *

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

Earlier

When was your Carvestone project last sealed? *

0-6 Months

7-12 Months

13-18 Months

19-24 Months

It has been more than two years.

If it has been around two years since the project was last sealed, would you like a quote to reseal the product? *

Yes

Which of the following maintenance services do you need? *

IMPORTANT NOTES: Whenever possible, a supervisor will visit your project before sending a repair technician in order to assure ourselves—and you—that we understand the issues and have the proper maintenance plan in place. Discounts may apply if we receive your completed maintenance request form within three months of original installation, though all elements of the project visible at completion will remain “as-is.” After that period, all maintenance work will be priced or warranted as stated above. Discounts may also apply if multiple maintenance items are addressed.

ROUTINE CLEANING ($.15/ft, $200 minimum): Your Carvestone surface needs to be thoroughly cleaned on a regular basis, just like your truck or the granite in your kitchen. The impact is just as immediate, too. Pressure-washing is the most effective way to remove the grime that’s dimming your Carvestone and the rest of your hardscapes. How often you need to pressure-wash will depend on the amount of vehicle and foot traffic, your landscaping, overhead trees, and even the weather, but when you think it’s time give us a call. We’ll pressure-wash not only your Carvestone, but other surfaces as well.

JOINT REPLACEMENT ($4/ft, $200 minimum): During the initial install at your home, control and expansion joints were filled with commercial-grade self-leveling sealants, or mastics. The surfaces and slabs connected by joints are constantly expanding, contracting, and sometimes shifting, which can affect the bond of the mastic to the joint. Because this isn’t generally within our control we can’t warrant against sealant failures, but we can replace all or some of this mastic for a reasonable price. We’re happy to offer you an array of color options that can complement the look of your Carvestone. We currently carry about ten standard colors, and as many as 40 additional colors can be special ordered for a small additional fee.

COLOR AND SEALER TOUCH-UP (prices vary, $200 minimum): If your Carvestone’s color fades or disappears in areas, it probably just needs cleaning or re-sealing. If these won’t help, there are a few likely causes: pool chemicals, oil- or acid-based cleaners, landscape treatments, hard water, excessive power washing, or minerals or ground moisture moving up through your slab. Any of these may be giving your Carvestone a “stripped,” cloudy, or white appearance. While color and sealer are not under warranty, such issues can usually be improved or reversed through relatively inexpensive treatments including xylene baths, gloss restoration, color restoration, and/or re-sealing. When it’s time to reseal, keep in mind that we can also provide color restoration at a discounted price in combination with a full resealing.

CRACK SEALING ($3/ft, $200 minimum): When you bought a Carvestone deck, you bought something truly unique: the flexibility to incorporate future cracks into your original design. Unlike other decorative surfaces that can’t accommodate the changes a climate and topography like Texas' inevitably brings, Carvestone is resilient. Our craftsmen can generally adapt its surface to make even cracks look intentional, especially in our flagstone patterns. Though they can generally be addressed, cracks are not under warranty for any reason due to the nature of concrete in general, the challenges of concrete overlays specifically, and the high likelihood of substrate movement in our area. Any defect in the substrate, for example, will eventually reflect through into the overlay. Furthermore, because cracks expose the bond-line and cross-section of the material, they can occasionally lead to the erosion or delamination of nearby Carvestone—any such defects we find to result from a crack are also not under warranty. Crack repairs, however, are generally inexpensive, especially on flagstone-patterned jobs. We can create or re-create a grout line along the path of the crack using either grout or a more flexible material (recommended), or we can remove stones and attempt to repair and re-cover the crack (not recommended).

DELAMINATION AND CHIPPING (Warrantied for seven years from date of substantial completion: see warranty for terms and conditions): Our limited warranty focuses on the one thing genuinely within our control as installers: the all-important bond between Carvestone and its substrate. We guarantee that your Carvestone will stay securely bonded to its immediate substrate for seven years, and we will return to maintain that bond in delaminated and chipped areas as necessary for that period. The boutique quality of our work makes a truly seamless repair impossible—colors are custom blended and applied onsite and our hand-troweled texture alters from one application to the next—but we will approximate the original surface as best we can. Keep in mind that the repair area will be limited to delaminated areas, problems stemming from cracks cannot be warrantied though they can be repaired, and that Carvestone must have been applied over surfaces conducive for a proper bond in order to be warrantied. Examples of surfaces not conducive include flagstone surfaces, elevated surfaces, woods, metals, certain tiles including slate, broken or patched sections such as those commonly found along joints or at curbs, and surfaces submerged in water. Carvestone’s warranty does not apply when installed over these surfaces. Nevertheless, these problems, too, can generally be patched or replaced in the same fashion. In those cases, our standard $200 minimum and additional stone replacement costs will apply.

Required

Please enter your initials below to indicate you have read and understand our maintenance pricing and warranty policies as described above. By doing so, you affirm your understanding that warrantied items are limited to chipping and delamination (also described as "peeling") of the Carvestone overlay from the substrate. You also affirm your understanding that issues relating to cracking, color, sealer, or mastic are to be expected and can often be improved with maintenance, but will not be repaired for free under our 7-year warranty. Furthermore, you understand that issues pertaining to color, cracking, sealer, and mastic are almost always outside of our workmen's control and therefore will not be repaired free of charge under our one year workmanship warranty. *

Thanks for providing your answers. A representative from our scheduling department will contact you when we have an opening for an assessment visit. During our busy months, the backlog for these requests can reach four weeks or more, so please be patient.

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