Maintenance Request Form
At Allied Outdoor Solutions, we take pride in offering an industry-leading array of maintenance services designed to enhance the beauty and extend the life of your Carvestone surface. We know you chose Carvestone for its beauty; but it’s equally resilient, uniquely capable of repair and restoration. We hope you take advantage of everything we have to offer after installation: regular cleaning, cosmetic touch-ups, semi-annual reseals, and occasional repairs. Please consult our helpful “Maintaining Your Carvestone” for information on DIY care, and let us take care of the rest!

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Client Name *
Please provide your name (last, first) as it would have appeared on your original contract with Allied Outdoor Solutions
Project Street Address *
Please provide the address where maintenance work is to be completed (provide street number and name).
Project City *
Please provide the city where maintenance work is to be completed.
Project Zip Code *
Please provide the zip code where maintenance work is to be completed.
Phone number *
Please provide at least one phone number where you will be available if questions arise during the maintenance work.
Email Address *
This is our primary method of contact, so please provide an email address you check frequently.
In which region is your maintenance project located? *
Your answer helps us deliver the request efficiently to the proper Allied representative.
Were you or a partner the property owners at the time of Carvestone installation? *
Please select one of the below. We make assessments and repairs regardless of your answer, but our warranty is non-transferable and therefore will not apply to subsequent property owners.
In what year was your Carvestone project originally installed? *
When was your Carvestone project last sealed? *
If it has been around two years since the project was last sealed, would you like a quote to reseal the product? *
Which of the following maintenance services do you need? *
IMPORTANT NOTES: Whenever possible, a supervisor will visit your project before sending a repair technician in order to assure ourselves—and you—that we understand the issues and have the proper maintenance plan in place. Discounts may apply if we receive your completed maintenance request form within three months of original installation, though all elements of the project visible at completion will remain “as-is.” After that period, all maintenance work will be priced or warranted as stated above. Discounts may also apply if multiple maintenance items are addressed.
Required
Please enter your initials below to indicate you have read and understand our maintenance pricing and warranty policies as described above. By doing so, you affirm your understanding that warrantied items are limited to chipping and delamination (also described as "peeling") of the Carvestone overlay from the substrate. You also affirm your understanding that issues relating to cracking, color, sealer, or mastic are to be expected and can often be improved with maintenance, but will not be repaired for free under our 7-year warranty. Furthermore, you understand that issues pertaining to color, cracking, sealer, and mastic are almost always outside of our workmen's control and therefore will not be repaired free of charge under our one year workmanship warranty. *
Thanks for providing your answers. A representative from our scheduling department will contact you when we have an opening for an assessment visit. During our busy months, the backlog for these requests can reach four weeks or more, so please be patient.
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