PADDLEBOARD GROUP LESSON TERMS & CONDITIONS: Stand Up Paddleboard services are delivered by Island Feather Limited, a company incorporated in England and Wales with registered number 10238342. We care about your experience! Before you book with us we need to ask a few questions to ensure that we have all the information to prepare us for your visit.
These terms and conditions apply between you, the User of our Stand Up Paddleboard Service. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of our services.
In these terms and conditions, User or Users means any third party that accesses our services and is not either (i) employed by Island Feather Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Island Feather Limited and accessing the service in connection with the provision.
PADDLEBOARD HIRE: Paddleboard equipment hire is included in this booking. Equipment includes a Stand Up Paddleboard, CE certified buoyancy aid and health & safety briefing.
BOOKINGS, PAYMENTS, CANCELLATIONS & REFUNDS:
All bookings must be made online using Wilderness bookings system.
Wilderness is a cashless business and will not accept payments in cash. We accept all forms of card payments including American Express. We will take card details on booking and full payment will be withdrawn on the completion of your session.
We must receive notice within 3 days of the commencement of your booked session, after this time we cannot guarantee a refund of your payment. Island Feather Limited maintain the right to cancel bookings at any time should they deem the weather conditions unsuitable for Paddleboarding. We are not responsible for the weather, therefore refunds are not given due to weather conditions.
We are committed to our services, however your safety comes first. We monitor the weather closely to actively ensure that we can operate under safe conditions. If the weather conditions do not satisfy our standard operating procedures, we will notify you by email that your booking will be canceled. We would not continue to deliver our services based on the following criteria:
- High probability of heavy rain (80%)
- Thunderstorms
- Constant winds speeds exceeding 10 mph
- Wind Gusts exceeding 20 mph
PERSONAL PROPERTY: No liability is accepted by Island Feather Limited for the loss or damage of personal belongings taken onto the water, including (without limitation) phones, keys, wallets, spectacles, clothing etc.
PHOTOGRAPHY & VIDEOS: We may take photos and videos during the sessions on the water for marketing purposes. If you do not wish to have any of your photos taken or placed on our digital platforms, please let us know in advance of your session beginning.
HEALTH & SAFETY
Island Feather Limited is covered by high quality customer liability & employee liability insurance.
All customers must complete and sign our activity safety information form to acknowledge and accept the risks involved with taking part in Paddleboarding.
All customers must be able to swim 50 meters and be confident in open water.
All customers must be physically fit. Anyone with a medical condition must seek medical advice before attending Stand Up Paddleboard sessions with us.
If you are perceived to be under the influence of alcohol or illegal drugs, you will not be permitted to undertake any activities.
All customers must undertake our safety brief on every occasion that they attend activities with us. This is to ensure everyone is made aware of the skills they will need to cope with the weather and environmental conditions of the day.
Island Feather Limited reserves the right to refuse participation to anyone considered to be unwell, under the influence of alcohol or drugs or if deemed to cause harm to him/ herself or any other individual within proximity.
You must be at least 18 years of age to book our services, and by using the service and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age. If the booking is for a child under the age of 18, they must be accompanied by an adult and be a minimum of 14 years.
CUSTOMERS WITH DISABILITIES: If you have a disability or medical condition please contact us to discuss your needs and we will do our best to help by working with our instructors to assess your individual needs relative to the activities. We must also be informed of any medical conditions (asthma, epilepsy, deafness etc) any participant has.
INSURANCE: All participants must be aware of and accept the risks associated with outdoor activities. We carry £5 million public liability insurance. Details are available on request. Participants are strongly advised to arrange their own personal holiday insurance to cover cancellation and personal injury. Island Feather Limited is under no liability whatsoever in respect of loss or damage to property, however caused.
CUSTOMER CARE: We love hearing from you, we really value your feedback as it is what helps us to review and improve our services.
FAQs:
Are there minimum age requirements to enter the event?
You must be at least 18 years of age to book our services, and by using the service and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age. If the booking is for a child under the age of 18, they must be accompanied by an adult and be a minimum of 14 years.
I havnt done Paddleboard Yoga before, can I attend?
Island Feather sessions are aimed at beginners and will teach you the basics of Paddleboard Yoga, Mindfulness & Meditation.
What do I wear?
Wear yoga/ fitness clothing that you are happy to get wet. E.g. Trainers, Leggings, Shorts, Vest Top, T-shirt.
What to bring?
Change of clothes as you will get wet, towel & water.
How can I contact the organiser with any questions?
Please drop an email to the Island Feather Team at info@islandfeather.co.uk