Benchmark Survey
Do you know what is happening in your business?
Please select whichever area you feel you are in
How satisfied are you and do you know....?
1 being least and 5 being most
Business's overall customer service
Clear selection
Quality of service given to your prospective customers by each team member
Clear selection
Acknowledgement and approach to prospective customers by each team member
Clear selection
Impact of questions asked of customers by team members
Clear selection
Response time to phone calls by team members
Clear selection
Response time to emails by team members
Clear selection
Follow ups that should be carried out by each team member, if required, are happening
Clear selection
You have effective systems in place to measure customer care performance
Clear selection
You have incentive schemes in place to motivate your teams
Clear selection
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