Share Your Customer Story
We will use this for internal use only to educate our sales teams on your Lightning Bolt solution.
First and Last *
Your answer
Company Name *
Your answer
Email *
Your answer
Background
How would you describe your company’s business at a very high level? *
Your answer
Describe role of customer you worked with *
Your answer
Which Community Cloud products do you use today? *
Your answer
What Salesforce products were you using before you started using Community Cloud—and how were you using them? *
Your answer
Business Case & Goals
Please describe the community you created. Who are the participants? What are the primary use cases? (Account management, best practices, case management, etc.) *
Your answer
What specific business challenges are you trying to address with Community Cloud? *
Your answer
Solution Elements
What features do community members access? (Ex: Knowledge, Topics, Groups, Ideas) *
Your answer
What feature(s) has been most beneficial to members? What features/functionalities are you most excited about? *
Your answer
Do you integrate any external solutions into the community? (Other systems of record, payment processing, accounting, learning management, etc.?) Any AppExchange apps? *
Your answer
Business Impact & Benefits
How has the customer/partner/employee experience changed as a result of migrating to Community Cloud? How have they benefited from the community? *
Your answer
In what ways has the community strengthened the relationship between your business and your customers? *
Your answer
Can you share any other metrics? Dollars/time saved? Streamlined operations, fewer personnel? ROI? *
Your answer
Implementation Process
Did you work with an implementation partner? If so, who? What value did the Bolt solution bring to your deployment? *
Your answer
How long did it take to get your community up and running on a Bolt solution? What was your go-live date? *
Your answer
Community Adoption and Engagement
What measures did you take to ensure that internal/external users of the community would successfully adopt the product? *
Your answer
What type of feedback did you receive after the initial rollout? *
Your answer
How have you measure adoption in your community? Can you please share specific metrics around adoption? *
Your answer
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