Nioga Library System Helpdesk

Here are some of the most common problems and solutions:

"Library server message - Please see the circulation staff at your local library to use this card."
This error message indicates that one of the following has occurred:
- your library card has expired
- you have overdue items on your account
- you have more than $5.00 in fines
- you have more than 40 items checked out
As instructed, you should call (using the phone number shown on your library card) or visit your local library for assistance.

Details: Failed to connect socket. (Socket Error Code #10061: "No connection could be made because the target machine actively refused it.")
We do a system backup every night at approximately 2:00 AM to 2:30 AM. OverDrive is not available during the backup. If you see this error the backup has not yet finished, so please try again later.

OverDrive error: code 710 early return error
You have returned too many eBook titles in a short amount of time. Please try to return the titles again in a couple of days.


AMAZON KINDLE
How can I do an early return of a Kindle e-book?
Go to "Manage Your Kindle" from Amazon's website. Select the "Actions" dropdown next to the title you want to return. Select "Return the book," and hit yes. After you return the book, it will still display in your Kindle Library list. To remove it from this list, select "Actions" again, and choose "Delete from library." The title will show on your Kindle until you re-sync it with your Amazon account.
For Kindle specific issues such as problems with your Amazon account or downloading titles from Amazon, please contact Amazon technical support at http://www.amazon.com/help/kindle/publiclibraries or call 1-866-321-8851.

If you require additional assistance please fill out this form. Make sure to click the Submit button at the bottom of the page.

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