Nioga Library System Helpdesk
Here are some of the most common problems and solutions:

"Library server message - Please see the circulation staff at your local library to use this card."
This error message indicates that one of the following has occurred:
- your library card has expired
- you have overdue items on your account
- you have more than $5.00 in fines
- you have more than 40 items checked out
As instructed, you should call (using the phone number shown on your library card) or visit your local library for assistance.

Details: Failed to connect socket. (Socket Error Code #10061: "No connection could be made because the target machine actively refused it.")
We do a system backup every night at approximately 2:00 AM to 2:30 AM. OverDrive is not available during the backup. If you see this error the backup has not yet finished, so please try again later.

OverDrive error: code 710 early return error
You have returned too many eBook titles in a short amount of time. Please try to return the titles again in a couple of days.

For Kindle specific issues such as problems with your Amazon account or downloading titles from Amazon, please contact Amazon technical support at

If you require additional assistance please fill out this form. Make sure to click the Submit button at the bottom of the page.
Name *
Please enter your name.
Email Address *
Please enter your email address so we can respond to you.
Library Card Number *
Your 14 digit library card number, without the spaces.
Title *
Title of the eBook or Audiobook you are having a problem with.
Description *
Describe your problem. Please include as much information as possible.
Error Message
If you received an error message please include it here. If you received the error message: "Library server message - Please see the circulation staff at your local library to use this card." please call your local library using the phone number shown on your library card.
Device Type *
Windows desktop/laptop, Mac desktop/laptop, tablet or mobile device? If your problem involves a tablet or mobile device, include the name and/or type of device. (Android™, BlackBerry®, iPhone®, iPad®, Kindle Fire, NOOK Tablet™, Samsung Galaxy, etc.)
Operating System
If your problem involves a Windows or Mac computer, please include the operating system. (Mac® OS 10.6.5, Windows® 7, Windows® 10, etc.)
Are you accessing OverDrive from a web browser, OverDrive App, or Libby App?
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