CLIENT SATISFACTION SURVEY
To improve on our overall service, we would like to know your experience/s in transacting business with this Agency. Your response is valued, and is treated with utmost confidentiality. Thank you.
Sector that you (client) belong to *
Sex *
Age *
Offices: External Services (Frontline Office visited) *
PSC Branch *
Purpose *
Responsiveness: On the willingness of the staff to help and serve you and your needs *
Reliability: On the quality of service provided by the staff *
Access and Facilities: On the convenience in terms of accessibility of PSC office you visited *
Access and Facilities: On the signage that lead you to your intended PSC office *
Communication: On the clarity and the way our staff talked to you *
Communication: On the behavior and manners exhibited by the staff who assisted you *
Costs (Note: If no fees were paid, please leave this unanswered): On the modes of payment
Clear selection
Costs (Note: If no fees were paid, please leave this unanswered): On the fees collected for use of facilities
Clear selection
Integrity: On the staff honesty and fairness in treating you and responding to your concern/s *
Assurance: On the delivery of services of the staff who assisted you *
Outcome: On the over-all transaction experience in PSC *
Comments and/or suggestions:
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