Part Time CS Scenario Questions
At VMP, we strive to provide the best customer support experience around. The way we achieve this goal is by treating every member's issue with care and respect. We want them to leave the exchange feeling like not only were they taken care of, but that we went above and beyond to make sure they get the best experience possible.

So, what follows are a couple of questions and scenarios that will showcase not only types of issues that we see, but also how you would solve them. Please answer as if you had already fixed the problem (and feel free to make up any details), and are now just replying, telling them what you did. We want to see how you would answer these regardless of processes that are currently in place.

Name *
Your answer
Email *
Your answer
"My January record of the month was not delivered despite USPS saying it was. I was home when it says it was delivered and received other parcels but not my record. Is there any way to track it down or received a replacement?The order number is 181231-SHHNYO. *
Your answer
"I got a pretty warped copy of Gorillaz 'Demon Days'. Can I please get a replacement copy?" *
Your answer
"I recently received my vinyl of the month (Blossom dearie) and I noticed that the hole in the middle of the disc is smaller than it should be, I fixed at home, but my complain is that you need to have QA before send it.Thanks for listening" *
Your answer
"I was planning to join the club however I live in Mexico and while I was filling the form, I cannot pick my country. Do you have deliveries to Mexico? If so, you have a problem in your form." *(Assuming that we don't ship to Mexico)* *
Your answer
"I love the service I do, but I feel like over time there’s been a slight drop off in the picks. Nothing terrible but underwhelming is all. "
Your answer
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