Occasionette Incident Report Form
Noteworthy customer interactions, incidents with passersby on the sidewalk, a leaking window on a rainy day anything you think is worthy of documenting - this is the place to do it.
For emergencies, contact Sara.
For inventory / Square issues, contact Sarah.
Who is reporting the incident?
What as the date and time of the incident? (Please narrow it down to as small a window as possible).
What type of incident was it?
Customer issue - related to a transaction in the shop
Person in the shop - not related to a transaction, but a noteworthy interaction or event
Building - anything having to do with the premises
City / Borough related - something to do with the neighborhood
Employee related - something unusual we should be aware of
What staff was present during the incident?
How did we respond to the incident as it was happening?
Can and should we go through the Nest cam footage to grab the video?
Contact info (phone, email) or way to follow up with the person (if applicable)?
Is the person expecting us to follow up?
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