MRAC Grievance
If you have spoken with an MRAC staff and a satisfactory agreement has not been reached, you may pursue further action by submitting a formal grievance.

Grievance is defined as a situation or condition that an applicant thinks is unfair, unjust or inequitable that can include, but is not limited to, any aspect of program delivery, manner of treatment, outcomes, or experiences.

MRAC’s grievance procedure is designed to provide a means for applicants to bring a grievance to the
attention of MRAC and to reach resolution. Grievances will be given prompt and careful attention and,
when indicated, grievances will result in corrective action. All staff members are to be attentive and
respectful to any grievance registered by an applicant and are prohibited from discouraging, intimidating,
or seeking retribution against applicants who file a grievance.
Email address *
Name *
Phone Number
Grievance Statement. Please state the event or incident that prompted this grievance. *
Please share how this was informally addressed before submitting this formal grievance. Include all relevant details that will help MRAC in addressing this issue, to include specific dates and the name or names of all persons involved in the event or incident. *
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