Dealer Satisfaction Survey
This survey is designed to receive feedback from our Dealerships who provide a valued service to our end users. This survey is separate from the one that is provided to our end user customers and is a measure of our dealers' expectations and experiences. Art's Way Manufacturing is striving to meet each dealer's expectations through providing excellent customer service and to provide the support necessary to best accommodate your customers. This survey has been created to help refine the role and services provided to all Art's Way dealerships. Ultimately, we are committed to our mission statement; "To deliver high-quality market responsive products and services which will exceed customer expectations and maximize shareholder value." We thank you for taking your time to give us feedback on your experience with us.

-Art's Way Manufacturing

Email address *
How would you rate your overall satisfaction with our product availability? *
Very Dissatisfied
Very Satisfied
How do you rate the quality of our product? *
Very Dissatisfied
Very Satisfied
How satisfied are you with the performance of our product? *
Very Dissatisfied
Very Satisfied
How satisfied are you with our Sales Support? *
Very Dissatisfied
Very Satisfied
How satisfied are you with your Art's Way Sales Representative? *
Very Dissatisfied
Very Satisfied
Please rate our Customer Service Center on the following attributes; (Service/Sales/Warranty) *
Very Poor
Poor
Fair
Good
Very Good
N/A
Repsonsiveness
Professionalism
Politeness
Knowledge of the problem
Efficiency
Manner of handling follow-up questions
How satisfied are you with our delivery time? *
Very Dissatisfied
Very Satisfied
How satisfied are you with our methods of delivery? *
Very Dissatisfied
Very Satisfied
How satisfied are you with our Warranty Process? *
Very Dissatisfied
Very Satisfied
How satisfied are you with our response time to a warranty claim? *
Very Dissatisfied
Very Satisfied
How satisfied are you with our warranty settlement and payment of claims process? *
Very Dissatisfied
Very Satisfied
How satisfied are you with our Product Return Process? *
Very Dissatisfied
Very Satisfied
How would you rate us in terms of ease of doing business with us? *
Very Difficult
Very Easy
How would you rate your overall satisfaction with us? *
Very Dissatisfied
Very Satisfied
How likely is it that you would recommend us to a friend/colleague? *
Very Unlikely
Very Likely
How likely are you to continue to do business with us? *
Very Unlikely
Very Likely
Do you have any suggestions for improving any of these areas or in any area not covered in this survey?
Your answer
Please provide your contact information so that we may follow up with you if required.
First and Last Name
Your answer
Dealership Name *
Your answer
Address
Your answer
Phone Number
Your answer
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