Ratepayer Bill of Rights Survey
If you are an energy utility customer in Orleans parish you have the right to “safe and reliable service in accordance with industry standards,” guaranteed to by the Ratepayer Bill of Rights, approved in 2007. Utility customers in areas regulated by LPSC have no similar protections. Both the Louisiana Public Service Commission (LPSC) and New Orleans City Council (CNO), currently have open proceedings on ratepayer rights in their jurisdictions, docket R-36630 at the LPSC and docket UD-23-02 at the CNO.

The Alliance is an intervenor in both these dockets and is working to ensure your rights at both the LPSC and CNO reflect the needs of all Louisianans.

We want to hear from you! What's working in the current Bill of Rights and what would you like to see improved? Use this short survey to let us know what you think. We'll incorporate the results of the survey into our recommendations to the LPSC and CNO. 
Have you previously heard of the Ratepayer Bill of Rights? *
New Orleans residents, did you know that you have the right to file a formal complaint against your utility with the New Orleans City Council? *
The New Orleans Ratepayer Bill of Rights states, “If you feel that the Utility has violated your rights or is in violation of its Customer Service Regulations, you have the right to participate in the Customer Complaint and Dispute Resolution Process."

Have you ever used the Customer Complaint & Dispute Resolution Process to file a formal complaint?  *
If you have used the Customer Complaint & Dispute Resolution Process, has it yielded positive results? *
If you have not used the Customer Complaint & Dispute Resolution Process, do you think it would yield positive results? *
What do you feel is lacking in the current Ratepayer Bill of Rights?
Which issues are most important to you? (Check all that apply) *
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Any additional thoughts you'd like to share? (Optional)
If you would like to sign-up to our mailing list to receive more information about our work, please include your email below. (Optional)
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