The Ultimate Contact Center Quiz
Since the 1960s, companies have been using this technology to greet callers and direct them to their proper destinations.
IVR (Interactive Voice Response)
A growing number of contact centers are using this technology to automate customer service, and make more informed decisions.
Artificial Intelligence (AI)
Big Data Analytics
The scourge of the Federal Communications Commission (FCC), this practice can produce hefty fines and anger customers.
This platform is used to provide personalized, exceptional customer experiences.
Custom website platforms
Targeted marketing campaign platforms
Customer Relationship Management (CRM) platforms
Social media platforms
Consumer interest is currently skyrocketing for this type of service, which can prevent waiting on hold.
Designated callback times
Distributed contact centers can use this cutting-edge technology to improve network performance and lower operating costs.
Traffic & Data Manager
Distributed networking console
This technology can expedite voice communications and reduce wait times.
Cloud-based auto attendants
Call barge and whisper
Using this solution, businesses can ensure they never lose contact with their customers.
All of the above
Customer service encompasses many different areas today, driving the need for this type of approach.
An integrated approach
Personalized marketing campaigns
A & B
Contact centers are using this communications strategy to consolidate apps, improve their performance and boost productivity.
Seamless product engineering
Unified Communications (UC)
Iterative & Agile strategies
This form was created inside of Star2Star Communications.
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