Energy Central Customer Care Special Issue Survey

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Feedback on the best of the July 2021 Special Issue: Utility Customer Care 2021 and Beyond

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What topics that were covered in the Special Issue did you find helpful?

What topics were you hoping to hear about in this Customer Care Special Issue that were underrepresented?

Did you listen to any of the podcast episodes that came with the Special Issue?

Yes

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If yes, which one(s) and what were your thoughts? If not, why not and what might prompt you to listen in the future?

Did any of the authors / topics from the Special Issue seem like they'd make a great guest on the Power Perspectives Podcast, so you could hear more from them?

Jody Finklea, Florida Municipal Power Agency: "Power of Working Together for Affordable, Reliable Electricity"

Michael Smith, KLN Group: "Who is the Utility Customer? The Challenges of Hitting a Moving Target"

Andrew McKenna, PA Consulting Group: "Caring for the most vulnerable customers in 2021 and beyond"

Johnny Rosa, Zapix: "How Digital Self-Service Is Transforming Utility Customer Service Experiences"

Jann Gorske, Blue Prism: "Transforming Customer Experience and Building a Resilient Workforce: Strategies that stand out in the utility industry"

Andrew Cope, Teleperformance.com: "Utilities Don't Underestimate Value of Emotional Connections"

Cindy Rogers, DEFG: "Join the Movement for Equity in the Clean Energy Economy"

Joseph Colduvell, Agile Sourcing Partners, Inc.: "Personalized Customer Service & Data Management Drive Utility's New Business Installation On-Time Start Rates to 90%"

Bhagvan Kommadi, Architect Corner: "Customer Care: Digital Experience"

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Are you interested contributing articles for any of the future Special Issues currently planned?

LTE

Utility Digitalization & AI

Data Analytics & Intelligence

What suggestions do you have for future topic areas that would make a valuable Special Issue for you?

If you're comfortable, please provide your name and email address so we can follow up with you about any of your responses above.

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