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Citizen/ Client Satisfaction Survey (CCSS)
Please provide appropriate rating to assess the level of your satisfaction to each availed service and add comments/ suggestions, where relevant.
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* Indicates required question
Email
*
Your email
Are you a new or existing customer?
*
I am a new customer
I am an existing customer
Service you have availed?
*
Please select one.
Choose
FRD - Fertilizer Product Registration
FRD - Fertilizer License
FRD - Fertilizer Experimental Use Permit
FRD - VAT Exemption Certificate
FRD - Other Fertilizer Regulatory Services
PRD - Pesticide Registration
PRD - Pesticide Licence
PRD - Pesticide Experimental Use Permit
PRD - Certificate Authorizing Importation of Pesticide
PRD - Other Pesticide Regulatory Services
LSD - Laboratory Analysis
FLRC - Laboratory Recognition
LSD - Permit to Purchase Methyl Bromide
BCT - Registration of Plant Incorporated Protectant
PMID - Accreditation of Researcher, Safety Dispenser, RCO, and CPA
FAD - Cashiering/ Payment
FAD - Central Receiving/ Mailing
FAD - Human Resources
BAC - Purchasing
OED - Legal Service/Assistance
OED - FOCU Services
PMID - Accreditation of Training Association
PMID - Online Administration of FPA Exam and Release of Passers
Satisfaction Rating Scale
1 - Very Dissatisfied; 2 - Dissatisfied; 3 - Neutral; 4 - Satisfied; 5 - Very Satisfied
Responsiveness
*
the willingness to help, assist, and provide prompt service to citizens/ clients and/or businesses
Very Dissatisfied
1
2
3
4
5
Very Satisfied
Reliability (Quality)
*
the provision of what is needed and what was promised, in accordance with the policy and standards, with zero to minimal error rate
Very Dissatisfied
1
2
3
4
5
Very Satisfied
Access and Facilities
*
the convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology
Very Dissatisfied
1
2
3
4
5
Very Satisfied
Communication
*
the act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback
Very Dissatisfied
1
2
3
4
5
Very Satisfied
Cost
*
the satisfaction with timeliness of the billing, billing process/es, preferred methods of payment, reasonable payment period, value of money, acceptable range of costs, and qualitative information on the cost of each service
Very Dissatisfied
1
2
3
4
5
Very Satisfied
Intergrity
*
the honesty, justice, fairness, and trust in each service while dealing with the citizens/ clients
Very Dissatisfied
1
2
3
4
5
Very Satisfied
Assurance
*
the capability of staff to perform their duties, service knowledge, understanding citizen/ client needs, helpfulness, and good work relationships
Very Dissatisfied
1
2
3
4
5
Very Satisfied
Outcome
*
the rate in terms of achieving outcomes or realizing the intended benefits of government services
Very Dissatisfied
1
2
3
4
5
Very Satisfied
General Comment/ Suggestion/ Complaint
*
Your answer
Your name
Your answer
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