Line Supervisor of the Year
APCO International Public-Safety Communications Center Director of the Year Award
Nominees must have been employed in the applicable category by a public safety agency any time between April 1, 2019 and March 31, 2020. Nominees do not have to be members of Idaho Chapter of APCO NENA.
When completing your nomination for submission please ensure you have selected the correct category and that you provide as much detail about the nominee in your nomination as possible. To assist you we have included below a list of sample job titles as well as sample job responsibilities. They are not all inclusive as you know agencies job titles vary across the nation. Please note that nominations submitted in incorrect categories will be disqualified from the judging process.
If you have any questions please email the Awards Committee Chair or Vice Chair for assistance any time. You will find their contact information listed in the Committees and Taskforces under the APCO membership tab.
Sample Job Titles
Dispatch Line Supervisor, Dispatch Supervisor, Dispatch Operations Shift Supervisor, Supervising Public Safety Dispatcher, Supervisor, Shift Manager/Supervisor, Communications Supervisor, Communications Shift Supervisor, Communications Center Supervisor, Line Supervisor, Operations Supervisor, Emergency Resource Supervisor, Telecommunications Supervisor, Senior Fire Communications Supervisor
Plans, organizes, establishes objectives; resolves difficult and complex operational issues; participates in the administration of a Communications Center, and supervises one or more employees.
Is familiar with all operations and functions expected of subordinates and demonstrates that knowledge on a regular basis.
Monitors and evaluates staff performance for completeness, accuracy and compliance with established policies and procedures.
Recognizes performance issues and takes appropriate measures to correct, or praise employees.
Is able to quickly prioritize and organize operational functions and makes appropriate decisions in stressful situations.
Recognizes and mitigates potential issues within, or affecting, the Communications Center and is able to diffuse tense situations.
Maintains a professional attitude at all times and ensures employees maintain the same.
Promotes a positive working relationship with subordinates as well as supervisors, coworkers, and other professional entities.
Nominator Tips & Resources
Please provide as much detail about the nominee in your nomination as possible. Include specific examples to emphasize and illustrate exemplary performance.
Name of person being nominated
Position title of person being nominated
City and Zip
Name of person nominating
Title of the nominator
City and Zip code
Describe the nominee's public safety communications agency. Please include staffing levels, size and discipline( law, fire, EMS, PSAP only, etc.)
Describe the nominee's daily and additional pertinent duties and responsibilities.
Tell us how long the nominee has been at this job and any previous public safety communications position the nominee has held.
Describe how the nominee functions as a team player.
Describe how the nominee demonstrates his/her knowledge of the profession and flexibility in task assignments. Provide an example of how the nominee may go above and beyond what may be required of an individual in this position.
Describe how the nominee demonstrates his/her knowledge of the profession and flexibility in task assignments. Provide an example of how the nominee may go above and beyond what may be required in this position.
Describe the nominee's ability to interact with others and successfully forge positive relationships with individuals at all levels: (consider citizens, subordinates, peers, administration, other entities within the emergency services profession, etc.)
Describe any attributes, actions, or practices that make the nominee exceptional when compared to other PSAP supervisors. (What sets this supervisor apart from other supervisors?)
In one page or less, describe why the nominee should receive the 2019 Idaho Chapter of APCO NENA Line Supervisor of the Year Award.
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