REPAIR ORDER (WASHER)
Tell the customer the following: Thank you for calling us to report the problem with your washing machine, so that I can better assist you placing a repair order for your washing machine I have to ask you the following questions, and would like to remind you that our calls might be monitored or recorded for quality and training purposes, I would also want to remind you if the problem is not caused by the machine there will be a service call fee of $60 dlls
Customer name and phone? *
Employee name doing questionnaire? *
Are fill hoses connected, hot and cold? *
1 point
Is water open and running on the hot and cold faucets, that supply the washing machine? *
1 point
Are fill hoses tight enough on both sides of the washing machine? *
1 point
Is the washing machine connected directly to the wall, without using extension cord? *
1 point
Is the washing machine connected with extension cord? *
1 point
Do you first fill the washing machine with water and then you throw the clothes, or first you throw the clothes and then start filling the washing machine? *
1 point
Have you verify that the washing machine drain is not blocked? *
1 point
Is the drain hose high, or is it lying on the floor? *
1 point
The washing machine is on a flat surface, for example a cement floor? (There should not be a gap between where the washing machine is placed and the dirt or cement floor) *
1 point
Have you check your fuse box and verify that the switches are not blown and that there is power/current in the outlet where it is connected? *
1 point
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