Atlantic Canada Solar Electricity Customer Survey - 2017
Do you have a solar photovoltaic (PV) electricity system that was installed at your property in Atlantic Canada (home, farm, business, or institution) between 2014 and 2017, and that is operational now? If you do, please complete this brief survey about your experience with solar electricity. It will take about 10 minutes if you have the information handy. The results will be used in a report on the costs and benefits of solar electricity, to be published in early 2018. We will treat all your responses as confidential. We will not share your email address with anyone, and we will not use your information in any way that can identify you.

If you don't know the answer to any of the questions, feel free to input "I don't know", or skip them, if they optional, or contact us for clarification. If you have questions or would like a copy of the final report, contact us: email: solarnovascotia@gmail.com or call toll-free (in Canada): 1 866 315 9201

This survey is conducted by Solar Nova Scotia, with support from the Nova Scotia Department of Energy and the Atlantic Canada Opportunities Agency (ACOA).

Email address *
Name (We will not share your name or email address with anyone.)
Your answer
Which province is your solar PV array in? *
What community (town, city, municipality, or First Nation) is your solar PV array located in? (We don't need the exact address, but you can include it if you want. We will not share the address with anyone.) *
Your answer
On what date did your solar PV array begin producing power)? The day can be approximate, but at least the month and year should be accurate. *
MM
/
DD
/
YYYY
Is your PV system grid-connected or off-grid? *
How many solar panels are in your system? *
Your answer
How many Watts is each panel? *
Your answer
If the panels are not all the same Wattage, then what is the total of all the panels output? (Watts) (DC)
Your answer
What type of inverter(s) are in your PV system?
What is the total output capacity (AC) of the inverter(s), in kilowatts (kW)? *
Your answer
What was total cost of buying and installing your PV system (NOT including sales taxes like HST)? *
Your answer
Who installed your solar PV system? (Name of company or individual.) We will not share this information with anyone in any identifying way.
Your answer
What kind of structure is the PV array mounted on?
What direction are the panels facing? (Degrees away from south, where true south is zero degrees.)
Your answer
What is the slope (degrees from horizontal) of your PV array?
Your answer
If some of the panels face different directions than others, please describe how many face which directions.
Your answer
Does your PV system include electricity storage, such as batteries?
If you have electricity storage, please comment on your purpose in getting storage - what do you use the electricity storage for?
Your answer
Do you have data on how much electricity your PV system has produced on a daily, weekly, or monthly basis since it started operating?
If you have data on your PV electricity production, would you be willing to share your data with Solar Nova Scotia (confidentially), to be used along with other data to estimate the average solar electricity productivity?
On a scale from 0 - 10, 0 being very unsatisfied and 10 being very satisfied, how satisfied are you with your solar system?
Very unsatisfied
Very satisfied
Did you have any problems with your installation, permits, operations, or maintenance?
If you had a problem, please describe the problem and how it was resolved.
Your answer
Since it was installed, what maintenance, operating, or repair costs have you had to pay (if any)?
Your answer
What influenced you most to purchase a solar installation?
How did you finance your solar PV installation? (Check all that apply.)
Would you recommend to a friend or relative that they get a solar PV array?
Any other comments on your experience with solar electricity?
Your answer
May we contact you for follow-up information (for example, if you agreed to share data on your solar electricity production, we'd like to contact you to share that data)? *
If yes above, please provide a phone number where we can reach you for more information.
Your answer
Would you like to be entered into the draw to win a solar-powered cell phone charger? *
Thank you!
This concludes the Atlantic Canada Solar Electricity Customer Survey. Thank you for participating.
A copy of your responses will be emailed to the address you provided.
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