CGK-ICT & E-GOVT ICT SUPPORT HELP DESK TOOL

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We us the Department of ICT and E-Government are here to enable all departments run smoothly. We are mandated to offer ICT support services, thus the essence of this ICT helpdesk tool so that we offer you with immediate ICT solutions to any ICT or Technical related issues.

OUR MISSION

To be a leading section in providing effective, robust, innovative and enterprise level; technology solutions which enables the county meet goals and aspirations in accordance with the strategic plan and CIDP.

OUR VISION

To be a leading county in provision of ICT and eGovernment.

OUR MANDATE

The ICT department is charged with the responsibility of designing, developing and implementing innovative information systems that have an impact on improved service delivery to the citizens of the county.

DATE *

YYYY

Your Names *

Designation *

Your Department *

Environment,Natural Resources and Climate Change

Agriculture ,Livestock ,Fisheries and Cooperatives.

Trade,Industrialization and Tourism.

Public Service and Administration.

Social Services,Sports,Youth ,Gender and Culture.

Education,Science and Technology.

Roads,Energy and Public Works

Lands,Housing,Urban Areas and Physical Planning.

Health Services.

Finance,Economic Planning ,Budget ,ICT and Communication

Others

Required

Name of your Work Station e.g Mumias West Sub County offices,KTCRH,KCIDA,Procurement offices,County Library etc *

Problem/Issue Description *

ICT Equipments Maintenance and Repair.

IFMIS Installation and Troubleshooting

Network (Internet )Failures

ICT Equipments Inspection

Conduct ICT Training to staff

Website Updating

Windows Updating ,Upgrading OR Installation Installation

Application software failures (E.g Ms-office,Excel ,Browsers,ETC)

Installation and Updating of Antivirus.

Configuration of IP Phones

Network Survey

Forgot Staff corporate Email password

Lost System user Password

System and Data Back ups and Restore

Other:

Required

Others (Specify)

Problem Priority Level *

Critical

High

Medium

Low

Briefly Describe the issue or Problem you have in details *

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