Milton Public Library Survey
The Milton Public Library will be undergoing the process of creating a strategic plan for 2020-2023. This plan will set goals for the library and provide guidance on how to better serve the community. Your input on current services is very valuable in this process. We appreciate your time and willingness to help the library.

This survey should take between 5 to 10 minutes to complete.

Make sure to include your email or phone number at the end of the survey! As a thank you for taking the time to complete the survey, you will be entered to win $50 worth of gift cards to various Milton businesses.
First, please help us determine our demographic range by providing the following information about which age-appropriate services you or your family use at MPL.
Please check all that apply.
Please indicate where you live.
On average, how frequently do you visit the library?
If you answer Frequently or Regularly, please skip the next question.
If you indicated that you only occasionally, rarely, or never visit the Milton Public Library, please indicate the two (2) main reasons why you don't use the library more frequently.
In the past 12 months, has your use of MPL or MPL's services increased, decreased, or stayed the same?
When you come to the library, how long do you typically stay?
When you come to the library, what do you typically do?
Please check all that apply.
How do you use The SPARK?
Please check all that apply.
Is there anything else you would like to see/do in The SPARK?
Your answer
What online resources do you use?
Please check all that apply.
Which of the following library social media accounts do you follow?
Check all that apply.
Concerning library fines...
Yes
No
Not sure
Do you currently have library fines?
Do library fines affect how you use the library?
Are you okay with paying library fines, knowing that the money go towards the library?
Does the possibility of library fines encourage you to return your items early or on time?
Is the staff accommodating if your account is blocked due to fines over $10.00?
Would you check out more items if there were no library fines?
What types of library materials do you check out?
What type of physical library materials do you frequently check out?
Please check all that apply.
In your opinion, which of these collections could be improved?
Please check all that apply.
If you checked anything above, could you please explain why? What are we missing?
Your answer
How do you find information about the Library (i.e., programs)?
On average, how many library programs do you (or your family members) attend on a monthly basis?
Please rank the following focuses of programming, with "1" being the most important and "5" being the least important.
1 - Most Important
2
3
4
5 - Least Important
Literacy/Reading
Recreational (Just plain fun!)
Social Issues
Community Focus
Hands-on Learning
Please indicate your level of agreement or disagreement with the following statements:
Strongly Agree
Agree
Neutral
Disagree
Strong Disagree
I have a positive opinion about MPL
MPL is an important part of the community
MPL is a fun place for children
The MPL building is clean
I can find a quiet place at MPL
It's easy to find the books I want at MPL
I feel safe and comfortable at MPL
MPL provides resources/services that I can't easily get elsewhere
I'm aware of all the services available at MPL
MPL is keeping up with popular technology
If you responded "Disagree" or "Strongly Disagree" in the question above for any service, could you please explain?
Your answer
Please indicate your level of agreement with the following statements concerning library staff.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Library staff members are welcoming/friendly
Library staff members are helpful
Library staff members are responsive to my requests
Library staff members are knowledgeable about technology
If you responded "Disagree" or "Strongly Disagree" in the question above about library staff, could you please explain?
Your answer
Please rate the importance of these library services from 1-5, with "1" being the most important and "5" being the least important
1 - Most important
2
3
4
5 - Least important
Providing materials (i.e., books, DVDs)
Providing a wide-arrange of technology
Offering a community gathering place
Hosting events and programs
Promoting literacy among children and adults
If the library were to revitalize the Friends of the Milton Public Library group, how would you like to be involved?
In your opinion, how can the library improve?
Your answer
Are there additional services that could be offered at MPL?
Your answer
How would you rate the Milton Public Library overall?
Excellent
Poor
Any other comments?
Your answer
If you wish to be entered into the drawing for $50.00 worth of gifts cards to Milton businesses, please enter your first and last name and a phone number or email address.
Your answer
Thank you for completing this survey! The library staff and Library Board appreciate your time, thoughts, and opinions.
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