RAD Service Terms and Conditions
Repair A Drone dba RAD
1022 West Morena Blvd Suite H San Diego, CA 92110

Drone repairs is service is provided by Repair A Drone (hereinafter as “RAD”). Repair request refers to a service that allows you to make a repair or replacement request on RAD’s official website and then send your product to RAD. After receiving and assessing your product, RAD will repair or replace your product according to our warranty or service plan policies. By using our repair request service, you acknowledge that you have read, understood and agreed to the following terms and conditions, and the RAD Privacy Policy (available at http://www.repairadrone.com/policy). Please read them carefully.

IF YOU DO NOT AGREE, DO NOT USE THE REPAIR REQUEST SERVICE.
• You agree to provide your personal information (including but not limited to name, telephone number, email address and etc.) to RAD and authorize RAD to use this information when RAD is providing you services. RAD Privacy Policy applies to use of the repair request service.
• You agree to authorize RAD to read, analyze and use the data automatically stored in the product to facilitate RAD to analyze the possible cause of failure and determine the liability regarding the damage to the product, including the data related to device setup, flight control, environment and geographical location.
• If you use a third-party delivery service when returning your product to RAD, RAD will not take any responsibility for any losses that occur during transportation or RAD any losses due to improper packing.
• If a battery is swollen, has suffered cosmetic damage, is leaking liquid, or has come in to contact with water, do not return the battery to avoid accidents during transportation. RAD will not take responsibility for any injury or losses incurred due to such issues.
• Do not return the SD card unless RAD explicitly instructs you to do so. If instructed to send your SD card, back up any personal or sensitive data first before shipment. RAD will not take any responsibility for the loss, recovery, or compromise of data or use of equipment arising out of the services provided by RAD.
• Please backup and erase all existing data (including but not limited to the photos and videos stored in built-in memory) before returning your product. You are suggested to regularly backup and erase data in case such is not available due to product failure. If you do not erase data before receiving repair services, RAD will not be responsible for loss or compromise of data.
• Do not send RAD any non-OEM products, such as third-party propellers, an SLR camera, or an iPad. RAD will not take any responsibility for any losses incurred.
• In detail, please describe your issue(s) and cosmetic damage to your products. RAD engineers will conduct damage assessment after a product has been received.
• After receiving a repair quotation, please reply stating whether or not you accept the repair quotation in 30 days. If a product returned to you has been rejected more than twice, RAD will dispose of the product according to our repair policies.
• If you reject a repaired product upon return delivery, RAD will not take any responsibility for any losses incurred.
• In no event will RAD be liable to you for any indirect, incidental, special, consequential or punitive damages (including damages for loss of profits, goodwill, or any other intangible loss) arising out of or relating to your access to or use of, or your inability to access or use, the repair request service or any materials, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not RAD has been informed of the possibility of damage. The aggregate liability of RAD to you for all claims arising out of or relating to the use of or any inability to use any portion of the repair request service or otherwise under these terms, whether in contract, tort, or otherwise, is limited to the amount of your repair request service order. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the above limitation may not apply to you. Please refer to our website for more details about RAD After-Sales policies. http://www.repairadrone.com/policy
• In normal cases, RAD will not upgrade the firmware on a returned product. If RAD upgrades the firmware in special cases, a card may be placed in the repaired product’s packaging notifying you that your product has been upgraded.
• If damage to a RAD integrated aircraft series product (such as Phantom and Inspire series) is caused by modification, RAD reserves the right to refuse to provide repair services based on the warranty service agreement. RAD also reserves the right to refuse to provide repair services if a main controller (CPU of an aircraft) cannot be repaired due to inappropriate modification.
• If the aircraft is water-damaged, its performance may be severely affected, and the aircraft will be beyond repair, a replacement service is provided instead of repair services
• Please fill in the email address you used to activate your RAD product before you submit a repair request. Please print all the information you filled in after it’s submitted. Lack of paperwork in the box you ship back to RAD will cause delays for your repair. If your product has not been activated or does not need to be activated, please send your purchase receipt with the paperwork. RAD will not take any responsibility for any service delays resulting from the failure to provide complete paperwork or purchase receipt.


I HEREBY AGREE TO THE ABOVE TERMS AND CONDITIONS AND AUTHORIZE RAD TO PERFORM REPAIR SERVICES

I CERTIFY THAT I HAVE READ THIS DOCUMENT AND I FULLY UNDERSTAND ITS CONTENT. I AM AWARE THAT THIS IS A RELEASE OF LIABILITY AND A CONTRACT AND I SIGN IT OF MY OWN FREE WILL BY TYPING MY LEGAL NAME AND ENTERING THE DATE.

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