At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives. We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

This includes personal characteristics and sensitive information (special category data) relevant for the services we provide. The information we collect may be stored electronically, on paper or a mixture of both. We will not disclose any information provided ‘in confidence’ to anyone else without your permission, except in the few situations where disclosure is required by law, or where we have good reason to believe that failing to share the information would put someone at risk.

We ask our clients if they are happy to share some information about their background with us. You don’t have to provide us with this information and it does not affect the advice you receive. However, it helps us ensure that we are delivering our service in a way that supports everyone and that we are reaching people from all backgrounds.

We’ll make sure all your information is kept safe in our secure case management system. 

If you would like to know more about any of this, please read our privacy statement.