Viking Bank Customer Survey
DECA Customer Experience Survey
1. What age range are you in?
2. Gender
3. How far away do you live from Viking Bank?
4. How often do you visit Viking Bank?
5. What is your experience with Viking Bank's mobile app?
6. Please rate the following online banking features in terms of importance *
Not Important
Somewhat Important
Important
Very Important
Account Management
Mobile Transactions
Withdrawals and Deposits
Financial Alerts
Bill Pay
Other
7. Have you ever been to Viking Bank's website? If yes, how was your experience?
Captionless Image
8. Why did you choose Viking Bank?
Your answer
9. How often do you use these social media platforms?
Never
Monthly
Weekly
Daily
Facebook
Twitter
Instagram
Pintrest
Youtube
Other
10. How likely is it that you would recommend us to a friend or colleague?
Not likely
Likely
11. What could Viking Bank do to improve their Customer Experience?
Your answer
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