DDL Customer Satisfaction Survey

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Tell us what you think!

How would you rate your level of satisfaction with our lab’s customer service?

Very satisfied – no improvement necessary

Satisfied – needs minor improvement

Dissatisfied – needs a few improvement

Very dissatisfied – needs considerable improvement

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How would you rate your interactions with our lab’s employees?

Very satisfied – always friendly and helpful, tend to go the extra mile

Satisfied – mostly friendly and helpful

Dissatisfied – often abrupt and appear unconcerned

Very dissatisfied – unfriendly and unhelpful

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Lab staff was knowledgeable of tests and procedures

Strongly agree

Agree

Disagree

Strongly disagree

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Compared to your experience with other lab providers, DDL’s customer service is

Excellent

Above average

Average

Below average

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I would refer a friend

Strongly agree

Agree

Disagree

Strongly disagree

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Please list one aspect of customer service you wish our lab would improve.

Submit

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