DDL Customer Satisfaction Survey
Tell us what you think!
How would you rate your level of satisfaction with our lab’s customer service?
Very satisfied – no improvement necessary
Satisfied – needs minor improvement
Dissatisfied – needs a few improvement
Very dissatisfied – needs considerable improvement
How would you rate your interactions with our lab’s employees?
Very satisfied – always friendly and helpful, tend to go the extra mile
Satisfied – mostly friendly and helpful
Dissatisfied – often abrupt and appear unconcerned
Very dissatisfied – unfriendly and unhelpful
Lab staff was knowledgeable of tests and procedures
Compared to your experience with other lab providers, DDL’s customer service is
I would refer a friend
Please list one aspect of customer service you wish our lab would improve.
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