DDL Customer Satisfaction Survey

Tell us what you think!

How would you rate your level of satisfaction with our lab’s customer service?

Very satisfied – no improvement necessary

Satisfied – needs minor improvement

Dissatisfied – needs a few improvement

Very dissatisfied – needs considerable improvement

Clear selection

How would you rate your interactions with our lab’s employees?

Very satisfied – always friendly and helpful, tend to go the extra mile

Satisfied – mostly friendly and helpful

Dissatisfied – often abrupt and appear unconcerned

Very dissatisfied – unfriendly and unhelpful

Clear selection

Lab staff was knowledgeable of tests and procedures

Strongly agree

Agree

Disagree

Strongly disagree

Clear selection

Compared to your experience with other lab providers, DDL’s customer service is

Excellent

Above average

Average

Below average

Clear selection

I would refer a friend

Strongly agree

Agree

Disagree

Strongly disagree

Clear selection

Please list one aspect of customer service you wish our lab would improve.

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