DDL Customer Satisfaction Survey
Tell us what you think!
How would you rate your level of satisfaction with our lab’s customer service?
Very satisfied – no improvement necessary
Satisfied – needs minor improvement
Dissatisfied – needs a few improvement
Very dissatisfied – needs considerable improvement
Clear selection
How would you rate your interactions with our lab’s employees?
Very satisfied – always friendly and helpful, tend to go the extra mile
Satisfied – mostly friendly and helpful
Dissatisfied – often abrupt and appear unconcerned
Very dissatisfied – unfriendly and unhelpful
Clear selection
Lab staff was knowledgeable of tests and procedures
Strongly agree
Agree
Disagree
Strongly disagree
Clear selection
Compared to your experience with other lab providers, DDL’s customer service is
Excellent
Above average
Average
Below average
Clear selection
I would refer a friend
Strongly agree
Agree
Disagree
Strongly disagree
Clear selection
Please list one aspect of customer service you wish our lab would improve.
Your answer
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