Nexmo: WhatsApp Customer Information
Thank you for your interest in Nexmo's WhatsApp Business solution. To process your request quickly, please complete the form below. It will take about 5 minutes to complete.

Prerequisites for setting up a WhatsApp Business Account with Nexmo:
- A Nexmo Account and API Key
- A phone number with international reach from the USA
- A Facebook Business Account and Business Manager ID

Please ensure that your business meets WhatsApp's Commerce Policy:

For help finding any of the above details, please see:
Business Contact Information
Company Name *
The name of the brand that will be using WhatsApp
Your answer
Partner Name
If applicable; name of the Partner managing the Company onto WhatsApp
Your answer
Nexmo API key *
Please sign up here if you do not yet have a Nexmo account:
Your answer
Your Name *
Who will be managing the WhatsApp onboarding for the end brand
Your answer
Your Email Address *
You will be contacted shortly regarding next steps
Your answer
Nexmo Account Manager's email address
Who is your contact at Nexmo? Leave blank if not applicable
Your answer
Your Region *
Company Facebook Business Manager ID *
This must be the Business Manager ID of the Brand that will be using WhatsApp, NOT a partner or agency. To locate your ID, please see screenshot below or visit this link:,
Captionless Image
Your answer
Please provide a screenshot of your Business Manager Account at
The screenshot will look the same as above. Please upload your image here:
Your answer
WhatsApp Business Use Case
What is your business vertical? *
What type of messages would you be sending with WhatsApp? *
Please note that Marketing / Newsletter / Promotional messages are not currently not supported
Please provide example message(s) you would be sending over WhatsApp *
Your answer
What is your expected monthly spend on this project? *
Your answer
Estimated monthly messages volume *
Estimated peak messages per second: indicate daily, weekly, or monthly. *
WhatsApp Account Details
Brand name *
To be displayed on your WhatsApp profile. Note: this cannot be changed once submitted and must comply with WhatsApp's Display Name guidelines:
Your answer
Email address(s) to be added to the WhatsApp Manager *
These users will able to create message templates. Please list them below, comma separated
Your answer
Is your chosen WhatsApp phone number a Nexmo long virtual number (LVN)? *
Using a Nexmo LVN will reduce the onboarding time. Visit here to purchase a Nexmo LVN:
Phone number's country code *
Phone Number [without country code] *
Please do NOT include "0" or the country code. For example, +44 7788 123456, please only enter 7788123456
Your answer
Details to appear on your WhatsApp Profile
Please see screenshot below as an example layout of a WhatsApp profile, as seen by an end user
Wording for "About" *
(maximum 135 characters)
Your answer
Wording for "Description"
(maximum 200 characters)
Your answer
Business Category *
Company website
Your answer
Company mailing address
Your answer
Company Facebook URL
Your answer
Company contact email address
Note: not a personal email
Your answer
Company Logo
Logo must be in square dimensions: for example 640x640 pixels, and in format: .jpg. Please upload your image here:
Your answer
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