Inbound Call Center Job Description:Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities• answer calls and respond to emails • handle customer inquiries both telephonically and by email• research required information using available resources• manage and resolve customer complaints• provide customers with product and service information• enter new customer information into system• update existing customer information • process orders, forms and applications• identify and escalate priority issues• route calls to appropriate resource• follow up customer calls where necessary• document all call information according to standard operating procedures (when necessary)
Education and Experience• high school diploma or equivalent• proficient in relevant computer applications• required language proficiency• knowledge of customer service principles and practices• some experience in a call center or customer service environment is helpful• good data entry and typing skills
Key Competencies• verbal and written communication skills• listening skills• problem analysis and problem solving• able to work with little supervision • able to work a minimum of 15 hours per week (some weekend hours may be required)• Must be able to maintain good Commitment Adherence (attendance) above 90%• customer service orientation• organizational skills• attention to detail• judgment• adaptability• stress tolerance• resilience
We will review your application and contact you within 48 hours via email or phone. If you are selected, you will be provided with the steps to get registered with our company and invited to our 1 hour New Independent Contractor Orientation.