Get2Know ShopKey Shop Mgmt. SE #1 Quiz

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

Get2Know ShopKey Shop Mgmt. SE #1 Quiz

Knowledge Check for ShopKey SE Shop Management module #1 from Snap-on

Email *

What is your full name? *

As it will appear on Get2Know ShopKey SE certificate PDF with 85% or greater score

A part record does not have to already exist on your parts list or inventory prior to it being added to a Part Kit.
*

5 points

True

False

A Repair Order CAN be marked as "printed" without printing to paper with Mark All ROs Approved/Printed.
*

5 points

True

False

Bundled Price option has the following effect on Part Kits:
*

5 points

New single price shown with single line Kit description for invoice detail

Parts are sold by the bundle

New total price shown with multiple line invoice detail

New total price shown, details unchanged

Single line detail, individual item prices retained

Canned Jobs can be constructed in the following way(s):
*

5 points

Built from scratch

Built from Estimator items

Built from Recommendations

Built by copying items from history invoices

Built by copying items from Revisions screen

Required

F12 Check Profit can provide a snapshot of an estimate's profitability BEFORE quoting the customer a price.
*

5 points

True

False

F6 / New allows users to identify customers by one of the following: (check all that apply)
*

5 points

Name

Street Address

Telephone #

Credit Limit

License Plate

Required

Followup is launched from:
*

5 points

WIP Screen

Reports - Followup tab

Reports - Client

Customer Screen

None of These

If Symptoms maintenance is required for pricing, description or category, it can be done in:
*

5 points

Standard Descriptions - Symptoms

Configurations - Symptoms

Reports - Followup tab

Customer Screen

None of These

Invoice dollars are added to a shop's total daily business when:
*

5 points

Program exit occurs

Invoices are posted to History file

Invoices are on the WIP screen

When invoices are paid

Repair Orders are converted to Invoices

It is possible to attach one or more Part Kits to a Canned Job.
*

5 points

True

False

Notes cannot be saved as part of Canned Jobs so will always have to be added separately.
*

5 points

True

False

Once an invoice is posted, it is no longer possible to correct its' payment information.
*

5 points

True

False

Symptoms are very helpful to a shop's business because:
*

5 points

Standardize diagnostic labor times

Shops greatly reduce / eliminate giving away diagnostic time

Shops have recourse to collect if customer declines repair

Shops can process customers even faster

All of These

The End-Of-Day Reports function is provided to :
*

5 points

Print all reports

Print user selected reports as 1 operation

Print a single system selected report

Print reports of afternoon income

None of these

The F4 Find History - Vehicle tab supports searching history records by:
*

5 points

Invoices only

Word Search only

Strictly Year, Make & Model

ANY combination of Y/M/M and Word Search

Payment History

To maximize value, inspection or test drive findings recorded on technician worksheets should then be:
*

5 points

Written on something the customer will see

Put aside until customer's credit is reviewed

Entered on Order screen; delete what can't be sold today

Entered as Recommendations text then Revisions created

Entered as Sublet

Using F6 / New to start orders will virtually eliminate creating duplicate customers & vehicles
*

5 points

True

False

When a new order is started, users are alerted to previous Recommendations & Revisions by:
*

5 points

Running a Recommendations & Revisions report

Alarm system

Dialog box displays number of each for this vehicle

Parts guy thinks he remembers

History and Recommendations tabs turn Red

When parts are looked up in an integrated catalog, the ordering process will automatically create a Purchase Order.
*

5 points

True

False

You may select your 30 most popular Canned Jobs can be assigned to appear on a Quick Menu by:
*

5 points

Update Customer - Canned Jobs

Quick Estimate - Canned Job

Quick Menu checkbox in Canned Job record

Inventory part record - Quick list

Quick Menu checkbox in Quick Estimate

A copy of your responses will be emailed to the address you provided.

Submit

Clear form

Never submit passwords through Google Forms.

reCAPTCHA

Privacy Terms

This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy

Forms