HGH INFRARED SYSTEMS / SATISFACTION SURVEY- AFTER-SALES SERVICE

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General satisfaction

1. Are you overall satisfied with the products and the services of HGH? *

I am satisfied

I am not satisfied

Contact

2. How did you contact our customer service?

By phone

By email

Other:

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3. How long did you wait to get an answer?

Immediately

Less than 2 hours

Less than 4 hours

One working day

Less than 2 days

More than 2 days

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4. Why did you contact our customer service?

Breakdown or problem with a product

More information required about products

Order received not compliant

Other:

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Service evaluation

5. Based on your own experience, please rate the following points

Very good

Good

Average

Bad

Not applicable

Time to answer your requests

Easiness to sontact our service department

Staff professionalism

Problem resolution

Time for repair

Quoted prices

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Recommendations and suggestions

6. What is your opinion about HGH image?

Very high

High

Low

Very low

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7. If you are a regular client, what do you think about the evolution of the quality of our services?

In improvement

Stable

In regression

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8. Do you have any additional comment or suggestion?

9. Your company *

10. Your name

11. Your email address

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