Office of Student Affairs (OSA): Frontline Service Clientele Satisfaction Survey
Dear Students/Clients,

Thank you for taking 5-minute of your time to evaluate the frontline services in our University. Your feedback will be very valuable in improving the quality of our services. Please be honest. Responses will only be reported in the aggregate and your responses will be anonymous.

Again, Salamat.

Please click on the College you belong: *
What year level are you in? *
Please write the academic program/department you belong (ex. BS Architecture, BS Computer Engg): *
Your answer
REQUIRED for the Student Leaders: Please write the name of your Organization (ex. SCEA, SITE):
Your answer
Office of Student Affairs (OSA) Reliability 1: Willingly assists me in my inquiries *
Office of Student Affairs (OSA) Service Reliability 2: Handles my transaction orderly and smoothly without disruption *
Office of Student Affairs (OSA) Service Reliability 3: Follows a clear and consistent procedures which guides me on what to do *
Office of Student Affairs (OSA) Service Reliability 4: Immediately attends to my complaints and/or needs *
Office of Student Affairs (OSA) Service Reliability 5: Quickly remedy any defects in the transaction *
Office of Student Affairs (OSA) Customer Relations 6: Treats me with respect, courtesy *
Office of Student Affairs (OSA) Customer Relations 7: Promptly and completely answers my concerns *
Office of Student Affairs (OSA) Customer Relations 8: Provides direction and guides me *
Office of Student Affairs (OSA) Customer Relations 9: Treats students/clients equally and fairly *
Office of Student Affairs (OSA) Processing Time 10: Procedures for processing do not delay transaction *
Office of Student Affairs (OSA) Processing Time 11: Responds promptly to my needs before personal needs *
Office of Student Affairs (OSA) Processing Time 12: Handles interruption effectively to avoid delayed transaction. *
Office of Student Affairs (OSA) Processing Time 13: How long did you wait before being accommodated by the Staff? *
Office of Student Affairs (OSA) Tangibility 14: The waiting area's comfort level provided to their client is *
Office of Student Affairs (OSA) Tangibility 15: The waiting facility is *
Office of Student Affairs (OSA) Tangibility 16: The Employees/Staff are well-groomed and neatly dressed. *
Office of Student Affairs (OSA) Tangibility 17: How would you rate your over-all experience with our services? *
Office of Student Affairs (OSA) Services 18: Comments, Questions or Concerns
Your answer
Submit
Never submit passwords through Google Forms.
This form was created inside of University of Science and Technology of Southern Philippines. Report Abuse - Terms of Service