New Client Introduction Form
So we can help you as efficiently as possible, please tell us a little bit about you and your horse(s).
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Email *
Your First Name *
Your Last Name *
Email address *
Mobile number *
What is the address where your horse is kept? *
How many horses do you have? *
Do you have a clean, dry and flat covered surface to work in during inclement weather?
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What is your main concern with your horse? *
What is your horse's name, age, breed and job? *
Is the horse currently shod? *
Tell me about your horse's management, including environment/living arrangements, diet (including any treats, supplements, grass and hay), and how often is the horse fed? *
Who is your vet? *
Does your horse have a diagnosis from the vet? If so, what is the diagnosis? Can you provide a vet report or radiographs (x-rays)?
How soon do you need an appointment? On average, we are booked out 3-4 weeks in advance. *
What days of the week are most convenient for you? Note - our business hours are Monday to Friday 9am-2pm. *
What is really important to you when it comes to hoof care? List 3 things. *
Any additional information you would like to share?
CUSTOMER POLICY - What can you, as my client, expect from me? I am a professional hoof care provider who has been working in the industry since 2013. I am a member of the Equine Lameness Prevention Organisation and the Australian Association of Equine Podiotherapists, and the International Association of Professional Farriers. I am fully insured. Each year, I attend multiple continuing education seminars, clinics and conferences, so you know I am kept up to date with the most current best practice when it comes to barefoot, booted and polyurethane hoof care. I will keep your horse on a 4-6 week schedule, turn up on time, and you can always expect a professional communicative service. What can I expect from you, my client? To do my very best work, I need a work environment that is clean, dry, flat, and well lit. Your horse needs to be caught, clean and dry before our appointment time. I am only able to work with well behaved horses, no kicking, biting, rearing or horses who won't stand for hoof care.  Payment needs to be settled during the appointment unless arranged prior. I issue an invoice on the spot with multiple payment options, cash or card payments. *
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