BroadStar Communications LLC
SMS / Conversational Messaging Terms and Conditions
Effective Date: 11/26/2025
By opting in to receive SMS messages from BroadStar Communications LLC (“BroadStar,” “we,” “us,” or “our”), you agree to these SMS Terms and Conditions (“Terms”).
1. SMS Messaging Service (Conversational Messages)By providing your mobile phone number, or otherwise opting in, you consent to receive conversational SMS text messages (“conversational messages”) from BroadStar. Conversational messages are two-way text messages in which you and BroadStar communicate directly about your BroadStar services, account, or related inquiries.
By using this service, you agree to receive conversational messages from BroadStar. Message frequency may vary. On average, you may receive 5–10 messages per week. Message and Data Rates may apply.
Consent to receive SMS messages is not a condition of purchase or service.
By opting in to receive SMS communications from BroadStar, you agree to receive conversational messages related to your account and services. Message frequency may vary. On average, you may receive 5-10 messages per week. Message and data rates may apply. For more information on how your data is handled, please review our privacy policy at https://www.broadstar.com/privacy-policy/.
2. Message FrequencyYou will get more than one message from us unless you opt out. While messaging frequency varies based on how often you engage in conversations with us, on average you may receive 5–10 conversational messages per week.
BroadStar reserves the right to change the frequency of messages at any time to increase or decrease the total number of messages. BroadStar and mobile carriers are not liable for delayed or undelivered messages.
3. Message and Data RatesMessage and Data Rates may apply based on your mobile carrier’s terms and conditions. You are responsible for any charges imposed by your mobile carrier.
4. Privacy PolicyYour information will be handled in accordance with BroadStar’s Privacy Policy, which explains how we collect, use, and protect your information, including information collected via SMS.
You can review our Privacy Policy at:
https://www.broadstar.com/privacy-policy/
5. Cancellation / Opt-Out InstructionsYou can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out, you will receive one additional message confirming that your request has been processed. After that confirmation message, you will no longer receive conversational messages from us at that phone number.
Transactional notices that are strictly necessary to provide or maintain your existing services may still be sent as permitted by law.
6. Help / Customer SupportFor help with our SMS program, reply HELP to any BroadStar text message.
You may also contact us directly at:
Email: customerservice@broadstar.com
Phone: 561-472-5022
7. LiabilityWe are not responsible for any charges, errors, or delays in SMS delivery, or for undelivered messages, that are caused by your mobile carrier or any third-party service provider. Mobile carriers are not liable for delayed or undelivered messages.
8. Changes to These TermsWe may update or change these SMS Terms and Conditions from time to time. If we make material changes, we will update the Effective Date shown at the top of these Terms. Your continued participation in our SMS conversational messaging program after the Effective Date constitutes your acceptance of the updated Terms.
