Darin Thompson's CPD Podcast - Episode #3 - Emotion in Online Dispute Resolution = 0.75 Hours of CPD
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What impacts can emotion have in a dispute or conflict situation?
The way we think.
The way we communicate or exchange information.
Both of the above.
None of the above.
To date, what has most of the research & literature looking at emotion in online dispute resolution focused on?
ODR's strengths when it comes to emotion.
ODR's shortcomings or weaknesses when it comes to emotion.
How has a lot of the research so far approached the topic of emotion in online dispute resolution?
By focusing exclusively on power imbalances between disputants.
By comparing it to offline or face-to-face dispute resolution.
By looking at ODR as something new and different from other forms of dispute resolution.
What has some research suggest in relation to the shortcomings of ODR when it comes to emotion?
It doesn't bother anybody.
It is a problem for mediators and disputants.
It is a problem for mediators, but not for disputants.
It is a problem for disputants, but not for mediators.
Even if ODR can't convey emotion, it may be effective to help disputants...
...avoid having any emotions during the dispute resolution process.
...manage their emotions during the dispute resolution process.
What does the field of human computer interaction teach us?
Humans interact socially (with emotion) with machines.
Humans can be flattered by machines, even when they know there's no basis for it.
Angry humans will deny themselves benefits just to deny benefits to a computer if they perceive it to be unfair.
People can view computers as helpful or cooperative.
All of the above.
Humans interact socially with computers...
...only if the computer has an anthropomorphic or human-like interface.
...regardless of whether the computer has an anthropomorphic interface.
How might "affective computing" help us design ODR systems?
By "agenda setting" and framing the dispute resolution process to include emotion as a valid topic or consideration.
By helping us to design systems that collect emotional input about the user's emotional state.
By making a system show empathy toward users for their emotions.
By providing guidance to the users to help them manage their emotions.
By collecting data to help system designers learn about users' emotions and identify the best ways to achieve resolutions.
All of the above.
Darin Thompson thinks we are only at the early stages in understanding the relationship between ODR and emotion.
In the future, ODR systems will probably...
...get much better at addressing emotion.
...stay the same when it comes to addressing emotion.
...become much worse at addressing emotion.
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