MedBen Client Satisfaction Survey

Your satisfaction and input are very important to us. Please tell us about your experience with MedBen in the following survey. This survey should take less than 10 minutes. Thank you for helping us to serve you better!
Respondent Name *
Your answer
Company/Role *
Your answer
Claims Payment
Please rate your experience with claims payment accuracy for the following claim types. Mark N/A if not applicable. *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
N/A
Medical Claims
RX Claims
Dental Claims
Vision Claims
Section 125 (Flex. Spending)
COBRA
Health Reimbursement Arrangements
Short Term Disability
Please rate your experience with claims payment turnaround for the following claim types. Mark N/A if not applicable. *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
N/A
Medical Claims
RX Claims
Dental Claims
Vision Claims
Section 125 (Flex Spending)
COBRA
Health Reimbursement Arrangements
Short Term Disability
Customer Service
Please rate your experience with plan member calls to customer service. Mark N/A if not applicable. *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
N/A
Time to answer calls?
Staff courtesy and professionalism?
Staff ability to handle inquiries/issues?
Group Service
Please rate your experience employer calls to group service. Mark N/A if not applicable. *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
N/A
Timeliness of answer/issue resolution?
Staff courtesy and professionalism?
Staff ability to handle inquiries & issues?
Monthly Billing
Please rate your experience with monthly billing. Mark N/A if not applicable. *
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
N/A
Accuracy of monthly billing?
Timeliness of issue resolution?
Staff ability to handle inquries & issues?
For responses of 3 or less, please provide any additional information that would help us to improve your service.
Your answer
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