During normal workdays (Monday-Friday) your order will be placed with the factory 24 hours after receipt of the online order, payment and this completed form. If your order is placed over the weekend, it will be sent to the factory the second business day. This time delay allows an opportunity for you to make any changes you discover after placing the initial order.
Custom orders are made specifically for YOU! They can not be refunded, exchanged or returned after the order has been placed with the factory. If you need to cancel or change your order, please email firstname.lastname@example.org immediately.
The fabric you choose may not be available. If this is the case we will notify you and refund your order as soon as we hear back from the factory. We do not guarantee the availability of any fabric, fabric colors, ribbons or laces. We will communicate with you as soon as we are notified of or made aware of any issues or concerns with your order.
The normal manufacturing and shipping time for custom orders is 30 days. You will receive an email confirmation once the item has left our warehouse for delivery to you.