Zero Waste Bulk Job Application
Position: Retail Associate

Primary Responsibilities
Customer Service
Assisting customers (e.g. explaining store concept, product recommendations, helping fill containers, in-depth product knowledge)
Gaining in-depth product and supplier knowledge (e.g. to be able to assist customers)
Operating the cash register and POS (e.g. deducting tare weights, applying discounts, cashing people out)
Inspecting customers’ containers for fit for use (e.g. cleanliness)
Holding product samplings and demos

Store Maintenance & Cleaning
Keeping the sales floor, kitchen, and basement impeccably clean (e.g. sweeping, mopping, dusting, wiping down bulk containers & spouts, organizing)
Ensuring “CLEAN” bins are full of appropriate utensils and have not been contaminated
Ensuring “DIRTY” bins are regularly emptied
Washing and sanitizing dishes (e.g. bulk bins, jars, bottles, scoops, tongs, cooking equipment, dishes from break meals)
Waste management (sorting and taking out waste)

Preventing Cross-Contamination
As per “Preventing Cross-Contamination Protocols” document

Assisting Deliveries & Pickups
Receiving deliveries (e.g. checking for correct product and quantities received, quality checks, labelling received dates)
Monitoring the back door during deliveries
Returning supplier containers for reuse
Carrying and lifting 50lb loads

Salesfloor Maintenance
Ensuring bulk bins are properly locked in
Checking bulk bins for product flow (e.g. ensuring proper placement of the flow control, shaking up clogs)
Retail display maintenance
Visual merchandising

Inventory Maintenance
Receiving and tracking inventory of both product stock and store-use supplies
Making sure the manager is notified when stock levels run low and when more product needs to be ordered
Quality checking products
Ensuring proper rotation of stock (e.g. FIFO, product clearouts)
Picking up products and supplies (usually within walking distance)
Keeping the stock room organized
Restocking retail items
Refilling bulk bins
As per “Refilling & Product Clearouts Guide”

Online Orders
Printing/applying labels
Filling/packing online orders
Organizing packed orders
Emailing/calling customers to coordinate orders (e.g. notifying that order is ready, coordinating pickups, notifying for out of stock items)
Retrieving orders for pickup
Answering general inquiries emailed
Using Shopify to process orders

Food Handling & Prep
Food prep
Safe food handling
Making housemade food products as needed (e.g. coconut bacon, fudge, ground flax, hummus, trail mixes)

Equipment Maintenance
Emptying dehumidifier
Replacing vacuum and furnace filters
Refilling salt for water softeners
Refilling dishwasher with sanitizer and detergents
Cleaning fridges, sinks, shelves, etc.
Temperature checks of fridges and freezers
Building / taking apart shelving units

Misc
Taking phone calls
Ensuring enough cash is in the till and making bank runs when needed (within walking distance)
Counting the till (closing shifts)
Opening and closing the store (depending on shifts)
Testing new products and giving feedback (when samples of said product are provided)
Collecting invoices for organization
Assisting in training new hires
Other tasks assigned (e.g. doing inventory, labelling products, creating product labels, sandwich sign art)

COVID-19
Following proper COVID-19 procedures as per "COVID-19 Procedures" document

Qualifications Required:
Food Handler’s Card
WHMIS Certification

Compensation
$16.35/hour
Email *
Name *
Pronouns (e.g. she/her, they/them, he/him) *
When can you begin work?
How many hours are you looking to work per week (give a range)?
Are you looking for a short term position (temporary work) or a long term position?
What days/times are you able to work? (Must be able to work weekends.) *
Do you require a certain number of hours? If so, what is it?
Do you require a particular wage? If so, what is it?
Do you have other commitments (e.g. school, job, etc.)?
Can you work on a fixed schedule or do you need flexibility?
Are you able to carry heavy objects (50 lbs)? (Must be able to lift 50lbs due to the nature of the job.) *
Do you have a food handler’s license? *
What are your strengths? *
What are your weaknesses? *
Do you have any special talents? If so, what are they?
Would you be comfortable working alone without supervision? *
Do you have retail or customer service experience? What were your responsibilities? *
How would you keep a clean store environment and prevent cross-contamination? *
How familiar are you with the BYOC way of shopping? Do you know how tare weights work? *
Why do you want to work for Zero Waste Bulk? *
What kind of work/tasks are you expecting to do? What would you like to do? *
What kind of work would you *not* like to do?
Are you more of a leader or a follower? (No right answer!)
Clear selection
What do you do to reduce your waste?
Why should we hire you? *
Any comments/questions?
Please email your resume to hello@zerowastebulk.com.
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