Client Service Survey

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Thank you for choosing EpiTOme Genetics. We at EpiTOme appreciate all feedback you may have for our services, and would like to gather your opinion on our services so we know how we can meet your needs and expectations more effectively.

Please note that your answers will be recorded anonymously for the purposes of continuously improving our services. This survey is not required, but any comments and feedback are greatly appreciated.

On a scale of 1 to 5, how responsive was the lab staff during communication?

Includes all forms of communication such as emails and phone calls.

Not responsive

Very responsive

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On a scale of 1 to 5, how helpful was communication between EpiTOme lab staff to address your concerns?

Not helpful

Very helpful

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Did the turnaround time for reported results meet your expectations?

Turnaround time (TAT) is the time it takes for the lab to complete sample testing and report the final results. Note that TAT starts when samples arrive to the lab, not when samples are collected.

Yes

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On a scale of 1 to 5, rate how easy the test results were to understand.

Very difficult to understand

Very easy to understand

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How intuitive was the EpiTOme Genetics website to use?

Difficult to navigate

Very easy to navigate

Neither difficult or particularly easy to navigate

Not applicable (did not use the website)

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What collection facility were you swabbed at?

Do you have any feedback or suggestions to improve staff-to-customer interactions?

If you would like us to follow-up on an experience you might have had, please leave your name and email below.

Note that this is completely optional, this survey is otherwise anonymous.

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