Customer Service/Sales Remote Job Application
Thank you for your interest in working with K & D Jones Client Services Llc a BBB Accredited Company.
Please complete the application.

We are hiring Independent Contractors/Freelancers to take inbound customer service and/or sales calls remotely from your home. As an Independent Contractor you are responsible for any cost associated with certification and any equipment you need in order to service. All expenses are tax deductible. Please be sure to review the FAQ's on our website as it has all the information regarding equipment that is needed and certification information.

Unfortunately, At this time we are NOT accepting Applicants that reside in the following states:
California
Connecticut
Maryland
Massachusetts
New York
Oregon
Wisconsin

Inbound Call Center Job Description:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities
• answer calls and respond to emails
• handle customer inquiries both telephone and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures (when necessary)
Education and Experience
• high school diploma or equivalent
• proficient in relevant computer applications
• required language proficiency
• knowledge of customer service principles and practices
• some experience in a call center or customer service environment is helpful
• good data entry and typing skills
Key Competencies
• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• able to work with little supervision
• able to work a minimum of 15 hours per week (some weekend hours may be required)
• Must be able to maintain good Commitment Adherence (attendance) above 90%
• customer service orientation
• organizational skills
• attention to detail
• judgment
• adaptability
• stress tolerance
• resilience


Have Questions? Please contact us.
Email: Hire@kdjonescs.com
Phone: 757-690-0693

Hours:
M-TH: 9am - 5pm est
Fri: 9am - 1pm est
Sat: 10am - 1pm est
Sun: Closed


We will review your application and contact you within 48 hours via email or phone. If you are selected, you will be provided with registration steps via email to proceed.
K & D Jones Client Services Llc is an Accredited business with the Better Business Bureau (BBB)
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