VERIZON WORK FLOW 4.0
Call Center Name *
Team Leader Name *
Agent Name *
Hi this is _______ may I speak to the person authorized in making decisions on the Verizon business account. Can you connect me please?
(IF GK ASK WHAT IS THIS REGARDING) We have information regarding a Verizon Quality of Service update from copper to Fiber.

(IF DM NOT AVAILABLE) What’s the best time to call and what’s the name of the person in charge?

(TRANSFERRED TO DM) Hi _____! This is ____, I understand that you are the person in charge of your Verizon account correct?
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