VERIZON WORK FLOW 4.0
* Required
Call Center Name
*
Choose
CGP
D47
TSS
COPL
CTP
AYM
Team Leader Name
*
Choose
CGP Aiza
CGP Lucky
D47 Darl
TSS Dhemz
CTOS Melody
CTP Kirby
AYM Hanna
Agent Name
*
Hi this is _______ may I speak to the person authorized in making decisions on the Verizon business account. Can you connect me please?
Choose
CGP Aiza
CGP Francis
CGP Daniel
CGP Lucky
CGP Maria
CGP Pearl
CGP Russel
CGP Junly
CGP Jessa
CGP Liziel
CGP Dave
CGP Rochelle
CGP Jennifer
D47 Ana Marie
D47 Chris
D47 Janzel
D47 Ivy Joy
D47 Randy
TSS Dean
TSS Gabriel
TSS Jayvin
TSS Jynno
TSS Normalyn
Tester
CTOS Henry
CTOS Ryan
CTOS Kevin
CTOS Rodel
CTOS Joe
CTP Lovely
CTP Honey
CTP Liezel
CTP Joseph
CTP Louie
AYM Ianna
AYM Hanna
AYM Emy
AYM Genesis
AYM Alyana
TSS Mark Justine
TSS John Patrick
TSS Jeru
TSS Tyrone
TSS Leanza
TSS Gabriela
D47 Veronica
D47 Marwin
D47 Valerie Joy
D47 Ellen Joy
D47 Sabrina
D47 Katrina
D47 Jan Francisco
D47 Rina
D47 Jason
D47 Leo Marc
D47 Jenny
D47 Emmanuel
TSS Dhemz
D47 Kristian
(IF GK ASK WHAT IS THIS REGARDING) We have information regarding a Verizon Quality of Service update from copper to Fiber.
(IF DM NOT AVAILABLE) What’s the best time to call and what’s the name of the person in charge?
(TRANSFERRED TO DM) Hi _____! This is ____, I understand that you are the person in charge of your Verizon account correct?
Call Back Section 1
(DM not available) SET CB
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