ACHS Tech Help Form 2020-21
Before proceeding please confirm that you have tried these troubleshooting options:

1. Ensure the MacBook Air is connected to your home wifi.

2. If the MacBook Air is not connecting to Global Protect, follow the suggestions on the APS website for troubleshooting Global protect. (

3. Basic troubleshooting - restart the MacBook Air completely, close and reopen the app in question, reinstall the app in question. (
Student First Name *
Student Last Name *
Grade Level *
Student ID # *
Student Email *
MacBook Air Asset Tag # *
It is the blue and white label on the back of the device.
Please select the issue *
Please explain what happened to your MacBook Air with as much detail as possible with any error messages. *
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