Town of Gorham - Cable Franchise Renewal
The Town of Gorham is conducting a survey of the cable services offered in Gorham as part of the Cable Franchise renewal process. We appreciate your cooperation.

The following questions include the terms Public Access, Educational, and Government channels. Those terms are defined as follows.

Public access channels like GOCAT are available for use by the general public. They are usually administered either by the municipality as in our case or by a third party designated by the municipality.

Educational access channels are used by educational institutions for educational programming. Time on these channels is typically allocated among local schools, colleges and universities by either the municipality or their designee.

Governmental access channels are used for programming by local governments. In most jurisdictions, the local governments directly controls these channels. GGETV shows Government and Educational programming.

Questions about Spectrum Cable
Do you have a cable service?
If you do not have cable, why not?
If cable is not available on your road, please list the name of the road below.
Your answer
If cable does not currently extend to your street, would you subscribe to cable if it did?
Do you think your are receiving adequate value for the money?
Have you experienced any problems with billing during the last 12 months?
Have you experienced any problems with signal quality during the last 12 months?
On a scale from 1 to 5, how knowledgeable and courteous are the service technicians and customer service representatives?
On a scale from 1 to 5, how reasonable is the wait time when you call for service?
On a scale from 1 to 5, how reasonable is the service appointment process?
How do you receive cable TV?
Do you subscribe to any premium channels?
I would like to use the cable provider's website to: (please select all that apply)
Check Spectrum Services used: (please select all that apply)
Questions about Usage and Access
Would you be interested in receiving a weekly e-mail with the programming available on GOCAT and GGETV local access channels?
In what ways do you receive local news in your community? (Please select all that apply)
What kind of programs do you watch on community channels? (Please select all that apply)
Would you like to see more local programming on GOCAT? If so, what types of local programming would you like to see? (Please select all that apply).
What time from is best for you to view community access TV?
Should a portion of the franchise fee* be used to support the operational cost of these local channels? (*Franchise Fees are a rental fee that the Town may charge Charter/Spectrum for the commercial use of its public right of way. Charter may choose to absorb this fee as a cost of doing business or pass it on to its subscribers.)
Did you know that GoCat TV has free equipment and training for the residents of Gorham to use in the production of local programming for the community?
***Questions for People Who Don't Use Cable
Does your household subscribe to a Satellite Service for television viewing?
Do you subscribe to an internet service provider other than Spectrum?
Do you view and/or download video from the internet?
Do you watch any streaming video from the Town's website (www.gorham-me.org) video productions such as Town Meetings or Concerts?
OPTIONAL DEMOGRAPHIC INFORMATION
AGE GROUP:
Do you have children/grandchildren in the Gorham School System?
What is your family size?
What is your gender?
Feedback
Your answer
Suggestions for improvement
Your answer
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